How do you prototype designing something that isn’t tangible, like a service?

In this Creative Confidence Series webcast, IDEO Partner and Managing Director Ilya Prokopoff and IDEO U Managing Director Suzanne Gibbs Howard will guide us through their process for service design prototyping, share examples of successful past service design prototypes, and discuss how these prototypes can often lead to increased clarity and confidence behind ideas.

Read more: http://ideo.to/PSxf75