TIQUE Talks: The Business Podcast for Travel Advisors

By Robin Bradley and Jennifer JacobSociety & Culture Business Entrepreneurship Places & Travel Marketing

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TIQUE Talks: The Business Podcast for Travel Advisors episodes

August 29, 202338. Summer Systems Series: Why We Love ClickUp
In the 3rd and final episode of the Summer Systems Series, Robin and Jen discuss all things ClickUp. This powerful project management platform brings order and structure to departments within your business!

Learn how ClickUp can help with organization, as well as streamline processes and improve the overall efficiency of your business. Also get an overview of the many features ClickUp has to offer, such as task management, communication and collaboration, customizable workflows, and administrative support.

ClickUp allows business owners to track progress, monitor key metrics, and ensure that every department is aligned with the overall goals. If you feel that your tasks are unorganized or that your business is currently defined as “servicing clients”, this episode is perfect for you!

Today we will cover:
(02:30) What is ClickUp
(16:35) Streamlining tasks and project management
(20:30) Using ClickUp for time tracking and pricing strategy
(22:50) Customizing workflows and automations
(30:55) Collaboration and communication features
(32:00) Storing SOPs and password management
(38:20) Enabling administrative support and delegation
(44:35) The benefits of ClickUp for the growth of your business

Revolutionize your workflow with CLICKUP!
Sign up for a FREE trial when you use code: TIQUE
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47 min
August 22, 202337. Summer Systems Series: Why We Love Flodesk with Kaytee Fisher
Looking to boost your email marketing game? Learn how Flowdesk can enhance your sales conversions and create impactful email campaigns with ease. Say goodbye to complicated design tools and hello to Flodesk’s drag and drop editor!

Kaytee Fisher, Tique’s resident email marketing guru, joins this conversation to share why Flowdesk is the travel advisors dream email marketing platform. Its user-friendly interface, powerful automation capabilities, and personalized campaigns make it the ideal platform for you to connect with your audience and drive business growth. Learn all about targeted campaigns, newsletters, nurture sequins, and so much more! Listen now and get started with taking your email marketing to the next level!

Today we will cover:
(02:20) Creating visually stunning emails using the drag and drop editor
(05:05) Automation triggers and segmenting capabilities for targeted campaigns
(11:10) The importance of personalized and targeted email campaigns
(13:35) How to create an opt-in and nurture sequence
(18:10) Tips for making email marketing easy and not getting overwhelmed
(34:20) Cleaning up subscribers and analyzing metrics
(46:08) Leveraging Flowdesk's live link feature
(49:00) Creating engaging newsletters with itinerary previews

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54 min
August 15, 202336. Summer Systems Series: Why We Love TravelJoy with Ashlyn Puckett
In today's world, it's essential for travel advisors to use modern systems and software to streamline their workflow and enhance their client experience. TravelJoy offers a comprehensive platform designed to do just that!

Ashlyn Puckett, Tique’s client experience expert, is here to discuss the incredible benefits of TraveJoy for travel advisors, including customizable and visually appealing proposals, streamlined workflow and centralization of client management, features to protect your business, and auditing. The conversation also touches on the importance of modernizing the travel industry's approach and leveraging technology to showcase a high-end client experience.

By the end of this episode, you'll have a clear understanding of how TravelJoy can revolutionize your travel advising business and elevate your client satisfaction to new heights!

Today we will cover:
(01:47) Aesthetic capabilities of TravelJoy
(05:24) Streamlined workflow and centralized portal for client management
(08:50) Features for email communication
(15:39) What actually is a workflow?
(19:00) How TravelJoy enhances the client experience process
(22:05) Protective features for information management
(28:52) Modernizing the travel industry's approach
(33:15) Protective measures and auditing
(42:55) Commission reporting and metrics

SEVEN FIGURE SALES

TRAVEFY
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48 min
August 08, 202335. Successfully Create A VIP Experience For Your Clients with Ashlyn Puckett
As travel advisors, we understand the importance of personalized service and attention to detail in creating extraordinary travel experiences for our clients. Ashlyn Puckett, the amazing community manager for TiqueHQ, joins this conversation to discuss the secrets of VIPing your clients through hotels, exploring how to communicate special occasions effectively, coordinate seamless transportation, and leverage your industry connections for exclusive access. Also learn why advocating for priority services is so important, as well as how you can coordinate unique experiences that go above and beyond.

By following these insider strategies, you can create extraordinary travel experiences that will leave a lasting impression on your clients and keep them coming back for more. Whether you're a seasoned travel advisor or an aspiring professional in the industry, you won’t want to miss this episode!

Today we will cover:
(01:21) The importance of coordinating seamless transportation and working with vetted transfer companies
(11:20) How building relationships with the hotel management and staff can enhance the client experience
(20:20) The role of DMCs in providing exclusive experiences
(28:40) Asking for priority services and special treatment
(39:50) Understanding that not every client is a VIP
(43:00) How rep companies come into play
(45:30) Personalized gifts and surprises from hotels

SEVEN FIGURE SALES
For the advisor ready to close more sales & boost their revenue with confidence!

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55 min
August 01, 202334. Why Client Rejection Is Necessary For Growth
Don't let rejection get you down! Failing doesn't mean you're not good enough, but rather an opportunity for growth and improvement.

This conversation discusses the emotional impact and transformative power of failing with clients, specifically during the sales process. Learn how adopting a growth mindset, staying curious, and being self-aware, will allow you to navigate rejection more effectively and use it as a stepping stone towards success. Also learn about the different points of failure in the sales process, as well as insights on evaluating and tweaking various aspects of your business to attract the right clients.

Rejection is inevitable, and even the most successful travel advisors have experienced their share of failures. By embracing failure and learning from it, you can refine our sales approach, better serve your clients, and ultimately thrive in the travel industry!

Today we will cover:
(01:24) Different points of failure in the sales process
(08:05) Adopting a growth mindset
(15:50) Biggest sales bloopers
(25:44) Having a curious mindset
(32:45) Dealing with rejection and staying resilient
(45:00) Surrounding yourself with supportive advisors

Download the FREE Sales Objections Playbook!
www.tiquehq.com/sales-objections-playbook
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52 min
July 25, 202333. How To Overcome Any Sales Objection
Episode 32 was all about how to articulate your value as a travel advisor. This week, Robin and Jen take the discussion a bit further and discuss how to overcome sales objections with confidence.

Travel advisors often face objections from prospective clients that can make them hesitate or even halt the progress of a sale. However, instead of viewing objections as obstacles, think of them as opportunities to showcase your value and expertise. This episode reviews common objections and discusses the strategies for overcoming them with ease!

Download the FREE Sales Objections Playbook!
www.tiquehq.com/sales-objections-playbook

Today we will cover:
(01:05) What is a sales objection?
(06:40) Preparing for objections
(20:25) The 7 P’s
(21:35) Strategies for overcoming objections
(28:00) Approaching objections with empathy
(37:50) Role-playing your sales pitch

Listen to Episode 26 - Why Tailoring Your Sales Approach Is Key For Business Success
Listen to Episode 31 - How To Articulate What You Do As A Modern-Day Travel Advisor
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JOIN OUR NICHE COMMUNITY: www.tiquehq.com/niche
FOLLOW ALONG ON INSTAGRAM: www.instagram.com/tiquehq
CHECK OUT OUR SERVICES & PROGRAMS: www.tiquehq.com
53 min
July 18, 202332. Why You're Not Landing The Right Clients
Are you struggling to attract the right clients to your travel business? Don’t miss this episode!

It's no secret that Tique is big on brand identity and creating boundaries within the client experience. One area where branding and boundaries intersect is in brand messaging and storytelling. In this conversation, Robin and Jen discuss the significance of brand messaging, how to identify your target audience, and the power of a compelling brand story.

Learn how you can attract the right clients, build trust and loyalty, differentiate yourself from competitors, and increase sales and revenue. Take the time to develop a strong brand narrative that resonates with your ideal audience and watch your business thrive!

Today we will cover:
  (01:30) Defining your target audience
  (04:10) Analyzing your current and desired client roster
  (15:00) Why brand messaging is so important
  (28:05) The power of a brand story
  (46:15) How brand messaging impacts your sales and business’ success
  (49:10) Creating an irresistible sales pitch

Defining Your Dream Client Guide

Sales Objections Playbook Free Download
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52 min
July 11, 202331. How To Articulate What You Do As A Modern-Day Travel Advisor
“Travel agents still exist?” - There’s no doubt, we've all been asked this question. Honestly, it can feel impossible to summarize everything that a travel advisor does in the few seconds that we have to respond to that question.

The role of an advisor has evolved significantly in recent years. Many people now believe they can plan and book their own trips using the internet and online reviews. However, travel advisors offer much more than just booking services. They provide personalized expertise, foster relationships with suppliers, and offer support in times of crisis.

This conversation talks through how you can articulate your value to someone who may not understand the benefits of working with you. If you've stumbled over explaining why someone should work with a travel advisor versus booking a trip on their own, this episode is for you!

Today we will cover:
(06:20) The human touch and transitioning a good trip into a spectacular trip
(11:30) Explaining the knowledge, expertise and value of travel advisors
(19:10) What to say when asked, “do travel advisors still exist?”
(30:10) Saving clients from stress and handling crises behind the scenes
(41:50) Building relationships with suppliers and vendors for better client experiences

Get started with Planoly!
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53 min
July 04, 202330. The Impact Of AI On Travel Advisors: Embrace Or Fear It? With Grace McBride
Like any new technology, artificial intelligence (AI) has come onto the scene and caused quite a bit of uproar. You may already be familiar with Chat GPT, but now there are also travel focused AI platforms that can help individuals plan their own itineraries. There’s no doubt about it, AI is reshaping the travel industry!

Grace McBride, founder of Lucia, joins the show to discuss the role of AI, as well as her thoughts on it actually changing the roles of travel advisors. Should we fear this new technology? Will it replace the modern travel advisor? Tune in to find out!

About Grace McBride:
Grace is a dedicated entrepreneur and innovator in the luxury travel industry, currently serving as the Founder & CEO of Lucia. Lucia is a marketplace that connects the luxury travel industry with freelancers, addressing the labor shortage crisis and helping businesses scale without hiring. Grace's professional journey has been deeply rooted in both luxury travel and startups, serving as the CEO of TripKit and COO of MilesAhead. She was a Fellow in the New York 2021 cohort of the Startup Leadership Program and a Philip C. Wolf Memorial Scholarship winner of the Phocuswright Conference in 2022. Grace received her BS at Cornell University and MBA at the University of Notre Dame. She is always excited to try the next new hotel or restaurant and currently resides in Brooklyn, New York.

https://www.letslucia.com/
https://www.linkedin.com/in/graceluciamcbride/

Today we will cover:
(03:10) Will AI replace travel advisors?
(05:30) The importance of travel advisors showing their value
(10:00) Using AI to streamline backend of your business
(14:09) The need for personalization and human connection
(19:00) Ways AI can enhance the travel industry
(29:05) Embracing AI as a tool to improve efficiency and productivity
(36:00) Thoughts on the future of AI in the travel industry

Get $57 off an annual membership with Lucia!

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Use code at checkout: TiqueSentMe
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JOIN OUR NICHE COMMUNITY: www.tiquehq.com/niche
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52 min
June 27, 202329. Building A Strong Business Partnership
Today, Robin and Jen take a detour from the solopreneur path and dive deep into the realm of dynamic duos. If you've ever wondered how to find your perfect partner in crime or maintain harmony amongst the chaos, you’re in for a treat!

Successful partnerships require more than just business expertise. This honest conversation discusses the importance of openness and trust in a partnership, the balance of skills and responsibilities, financial transparency, and planning for unforeseen circumstances. Tune in as the ladies share their own personal experiences, as well as the important aspects of building a strong, successful business partnership!

Today we will cover:
(00:40) The foundation of a strong partnership
(06:40) Specific strengths and roles in a partnership
(13.40) The reason things can go sideways in a partnership
(17:00) The benefits of having a common vision for the business
(26:15) Conflict in a business partnership and maintaining boundaries
(33:20) Celebrating milestones and defining rewards
(36:20) Respecting each other's boundaries
(40:05) The importance of having a system for storing information and respecting each other's time

Get $100 off when you join Gusto!

Revolutionize your workflow with CLICKUP
Sign up for a FREE trial when you use code: TIQUE
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JOIN OUR NICHE COMMUNITY: www.tiquehq.com/niche
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CHECK OUT OUR SERVICES & PROGRAMS: www.tiquehq.com
54 min

About TIQUE Talks: The Business Podcast for Travel Advisors

From the publisher's feed

Welcome to TIQUE Talks Podcast - a live-workshop style travel business podcast packed with actionable step-by-step tips that are helping hundreds of travel advisors redefine success, grow their bottom line, and find balance in their business. Join us, Florida-based business partners Robin Bradley and Jennifer Jacob, for value-packed, hilarious conversations and impactful interviews with other industry leaders.