Growing a home services business takes grit, dedication, and the willingness to learn from successes and setbacks.

Mark Paup, owner of Golden Rule Plumbing, Heating, Cooling & Electrical in Des Moines, Iowa, knows this first-hand.

He's grown his company from a one-person business into a successful $30 million multi-trade enterprise.

In part 1 of this two-part series, Mark shares his entrepreneurial journey and the lessons he's picked along the way.

Mark discusses challenges, like the 2023 downturn and weather dependency for certain services. He also talks about the need for pivots, like launching proactive A/C system checks early during unseasonably warm weather.

Adapting to challenges is a huge part of continued long-term success in home services.

We've covered a lot in Part 1, including process, people, and early hurdles. Tune in to learn more! 

Key Takeaways

Intro (00:00)

Business growth and acquisitions in the trades industry (06:52)

Customer service and community engagement (11:21)

Scaling a business and lessons learned (15:16)

Overcoming weather's impact on HVAC and plumbing businesses (20:21)

Employee retention strategies in a rapidly changing industry (25:38)

Incentivizing customer service representatives (30:20)

Additional Resources

👉 Connect with Mark Paup:

Website: https://goldenrulephc.com/

Instagram: https://www.instagram.com/_goldenrulephc_/

Facebook: https://www.facebook.com/GoldenRulePHC

LinkedIn: https://www.linkedin.com/company/goldenrulephc/

TikTok: https://www.tiktok.com/@goldenrulephce

YouTube: https://www.youtube.com/@goldenruleplumbingheatingc8534

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➡️ Schedule a FREE consultation here: https://rynoss.com/contact-us/

To The Point Home Services Podcast is a home services podcast that gets to the point! Focused on helping HVAC, plumbing, electrical, roofing, and many other HS companies grow exponentially.

In part 1 of this conversation, we explored the wisdom gleaned from the panel of industry legends at RYNOx 2024. The legends in the panel are: Ken Goodrich, Dave Geiger, Mary Jean Anderson, Ken Haines, Frank DiMarco, and Wyatt Hepworth

These titans of the trades shared their wisdom on scaling businesses, overcoming challenges, and navigating the future landscape of the industry. But their lessons didn't stop there!

In part 2 of the conversation, they shared even more: Here are some of the key takeaways that can benefit entrepreneurs in home services. 

Organic growth is achievable. Even the most successful businesses often have modest beginnings. By learning from those more established, continuously improving, and surrounding yourself with talented people, even a small startup can achieve significant success.

The Power of Smart Hiring. Every panelist stressed the importance of hiring people who are smarter and more capable than them. This creates an environment where innovation and progress thrive.

Financing Challenges and Strategies. Keeping up with changing financing rates and adapting to new challenges is crucial to maintaining growth within the trades.

The Future of Online Sales. eCommerce disruption is inevitable, even within the trades. Business models need to evolve to maintain customer relationships and capitalize on this shift.

Leadership Makes the Difference. Traits like discipline, integrity, honesty, and the ability to lead by example were highlighted as essential, driving both growth and the capacity to adapt in a competitive market.

Remember, seeking knowledge from those who have built successful businesses is incredibly powerful. Tune in to part 2 of this conversation to learn from the best!

Key Takeaways

Intro (00:00)

Overcoming early business challenges (01:50)

The importance of hiring smarter people (03:08)

Financing challenges in the industry (05:44)

eCommerce and its impact on the trades (12:25)

Owning the customer relationship (15:06)

Evolution of private equity in the trades (17:28)

Defining leadership behaviors for success (22:45)

The impact of politics on business (27:50) 

Additional Resources

Connect with the Legends:

👉 Website

Ken Goodrich - https://www.goettl.com/

Dave Geiger - https://www.horizonservices.com/

Ken Haines - https://www.wrenchgroup.com/

Mary Jean Anderson - https://www.andersonplumbingheatingandair.com/

Frank DiMarco - https://servicechampions.com/

Wyatt Hepworth - https://anyhourservices.com/

👉 Instagram

Ken Goodrich - https://www.instagram.com/goettlair/

Dave Geiger - https://www.instagram.com/horizonservices/

Mary Jean Anderson - https://www.instagram.com/andersonpha/

Frank DiMarco - https://www.instagram.com/servicechampions/

Wyatt Hepworth - https://www.instagram.com/anyhourservices

👉 Facebook

Ken Goodrich - https://www.facebook.com/Goettl

Dave Geiger - https://www.facebook.com/HorizonServices/

Ken Haines - https://www.facebook.com/wrenchgroup/

Mary Jean Anderson - https://www.facebook.com/AndersonPlumbingHeatingandAir

Frank DiMarco - https://www.facebook.com/ServiceChampions/

Wyatt Hepworth - https://www.facebook.com/AnyHourServices

👉 LinkedIn

Ken Goodrich - https://www.linkedin.com/in/kenneth-d-goodrich-ba580427/

Dave Geiger - https://www.linkedin.com/in/dgeigeriii/

Ken Haines - https://www.linkedin.com/in/ken-haines-a889a212/

Mary Jean Anderson - https://www.linkedin.com/in/maryjean-anderson-68b56714/

Frank DiMarco - https://www.linkedin.com/in/frank-dimarco-5b491058/

Wyatt Hepworth - https://www.linkedin.com/in/wyatt-hepworth-b79a93266/

👉 TikTok

Ken Goodrich - https://www.tiktok.com/@goettlair

Frank DiMarco - https://www.tiktok.com/@servicechampions

Wyatt Hepworth - https://www.tiktok.com/@anyhourservices?lang=en

👉 Twitter

Ken Goodrich - https://twitter.com/goettlair

Dave Geiger - https://twitter.com/horizonservices

Mary Jean Anderson - https://twitter.com/andersonpha

Frank DiMarco - https://twitter.com/servicechampsS/

Wyatt Hepworth - https://twitter.com/AnyhourServices

👉 YouTube

Ken Goodrich - https://www.youtube.com/channel/UCBGzJ2yOVe0rENM4SpVj_Qw

Dave Geiger - https://www.youtube.com/user/HorizSvcs

Mary Jean Anderson - https://www.youtube.com/user/andersonplumbing

Frank DiMarco - https://www.youtube.com/user/ServiceChampionsHVAC

Wyatt Hepworth - https://www.youtube.com/channel/UCcB8cK10jH5h171WJG6m0wQ

➡️ Schedule a FREE consultation here: https://rynoss.com/contact-us/

To The Point Home Services Podcast is a home services podcast that gets to the point! Focused on helping HVAC, plumbing, electrical, roofing, and many other HS companies grow exponentially.

The home services industry is constantly evolving, and one of the most significant growth strategies is acquisitions.

At RYNOx 2024, the Legends of the Trades panel, which included the most respected names in the trades industry, shared their wisdom on the current home services market.  

Imagine sitting down with Ken Goodrich, Dave Geiger, Mary Jean Anderson, Ken Haines, Frank DiMarco, and Wyatt Hepworth as they reveal their strategies for scaling businesses, overcoming acquisition hurdles, and steering companies toward success.

The legends emphasized that today's M&A (Mergers and Acquisitions) environment presents unique challenges but also creates opportunities for savvy investors to find smaller companies with high potential and mold them into thriving businesses.

The legends predicted significant changes in the home services industry over the next few years. They see online sales disrupting traditional models and anticipate increased consolidation as companies merge to stay competitive.

Leaders will need to focus on adaptation, efficiency, and securing top talent to continue thriving.

But these are only some of the things the legends shared. Tune in to part 1 and enjoy the legends of the trades from RYNOx 2024!

Key Takeaways

Intro (00:00)

Meet the legends in the panel (01:38)

Strategies for growth through acquisition (02:35)

Importance of operating lean for profitability (12:48)

Leadership doubts and overcoming them (20:50)

Additional Resources

Connect with the Legends:

👉 Website

Ken Goodrich - https://www.goettl.com/

Dave Geiger - https://www.horizonservices.com/

Ken Haines - https://www.wrenchgroup.com/

Mary Jean Anderson - https://www.andersonplumbingheatingandair.com/

Frank DiMarco - https://servicechampions.com/

Wyatt Hepworth - https://anyhourservices.com/

👉 Instagram

Ken Goodrich - https://www.instagram.com/goettlair/

Dave Geiger - https://www.instagram.com/horizonservices/

Mary Jean Anderson - https://www.instagram.com/andersonpha/

Frank DiMarco - https://www.instagram.com/servicechampions/

Wyatt Hepworth - https://www.instagram.com/anyhourservices

👉 Facebook

Ken Goodrich - https://www.facebook.com/Goettl

Dave Geiger - https://www.facebook.com/HorizonServices/

Ken Haines - https://www.facebook.com/wrenchgroup/

Mary Jean Anderson - https://www.facebook.com/AndersonPlumbingHeatingandAir

Frank DiMarco - https://www.facebook.com/ServiceChampions/

Wyatt Hepworth - https://www.facebook.com/AnyHourServices

👉 LinkedIn

Ken Goodrich - https://www.linkedin.com/in/kenneth-d-goodrich-ba580427/

Dave Geiger - https://www.linkedin.com/in/dgeigeriii/

Ken Haines - https://www.linkedin.com/in/ken-haines-a889a212/

Mary Jean Anderson - https://www.linkedin.com/in/maryjean-anderson-68b56714/

Frank DiMarco - https://www.linkedin.com/in/frank-dimarco-5b491058/

Wyatt Hepworth - https://www.linkedin.com/in/wyatt-hepworth-b79a93266/

👉 TikTok

Ken Goodrich - https://www.tiktok.com/@goettlair

Frank DiMarco - https://www.tiktok.com/@servicechampions

Wyatt Hepworth - https://www.tiktok.com/@anyhourservices?lang=en

👉 Twitter

Ken Goodrich - https://twitter.com/goettlair

Dave Geiger - https://twitter.com/horizonservices

Mary Jean Anderson - https://twitter.com/andersonpha

Frank DiMarco - https://twitter.com/servicechampsS/

Wyatt Hepworth - https://twitter.com/AnyhourServices

👉 YouTube

Ken Goodrich - https://www.youtube.com/channel/UCBGzJ2yOVe0rENM4SpVj_Qw

Dave Geiger - https://www.youtube.com/user/HorizSvcs

Mary Jean Anderson - https://www.youtube.com/user/andersonplumbing

Frank DiMarco - https://www.youtube.com/user/ServiceChampionsHVAC

Wyatt Hepworth - https://www.youtube.com/channel/UCcB8cK10jH5h171WJG6m0wQ

➡️ Schedule a FREE consultation here: https://rynoss.com/contact-us/

To The Point Home Services Podcast is a home services podcast that gets to the point! Focused on helping HVAC, plumbing, electrical, roofing, and many other HS companies grow exponentially.

Confused about where to focus your efforts for maximum business growth in the current home services market? Do you wish you had a crystal ball to see the future of the industry?

These are some of the questions that the influencer panel with the LSD crew at RYNOx 2024 attempted to answer.

It’s all about getting back to basics in business, finding new strategies, and overcoming the struggles of last year.

We dug into AI, and man, it was refreshing to cut through the hype. We talked about how AI is literally changing our industry. 

Different members of the crew are using it in different ways, proving there's no single "right" answer.

But you know what really hit home? The stories about leadership. We touched on trusting our teams, setting crazy ambitious goals, and never, ever stopping that personal growth grind. 

And when it came to scaling up, well, let's just say we got real about finding the right focus and knowing when to bring in outside help.

We even took a peek into the future, imagining how tech and the crazy market will shift things for everyone. One thing's clear: adaptability is the name of the game.

If you're out there trying to make the most of AI, build a killer team, or scale your impact, the stuff the LSD crew shared is pure gold. 

Tune in to this exclusive episode to get into the conversation.

Key Takeaways

Intro (00:00)

AI implementation strategies in home services (03:15)

Reasons businesses fail to scale (13:27)

Leadership and company performance during an economic downturn (17:33)

The importance of people and team building for growth (21:20)

Personal and professional growth strategies (29:11)

Setting big goals and influencing behavior (36:33)

Using automation to stop bleeding in various business areas (42:54)

Additional Resources

Connect with the LSD Crew:

👉 Website

Chad Peterman - https://www.petermanhvac.com/

Tommy Mello - https://a1garage.com/

Aaron Gaynor - https://www.geteco.com/

Tom Howard - https://www.servicetitan.com/

Travis Ringe - https://proskillservices.com/

Ismael Valdez - https://nexgenairandplumbing.com/

👉 Instagram

Chad Peterman - https://www.instagram.com/thepetermanbros/

Tommy Mello - https://www.instagram.com/a1garagedoorservice/

Aaron Gaynor - https://www.instagram.com/ecoplumbers/

Tom Howard - https://www.instagram.com/servicetitan/

Travis Ringe - https://www.instagram.com/proskillservices/

Ismael Valdez - https://www.instagram.com/nexgenair/

👉 Facebook

Chad Peterman - https://www.facebook.com/PetermanHVACIndianapolis/

Tommy Mello - https://www.facebook.com/A1GarageDoorService

Aaron Gaynor - https://www.facebook.com/EcoPlumbers

Tom Howard - https://www.facebook.com/ServiceTitan

Travis Ringe - https://www.facebook.com/proskillservices/

Ismael Valdez - https://www.facebook.com/NexgenAC/

👉 LinkedIn

Chad Peterman - https://www.linkedin.com/in/chad-m-peterman/

Tommy Mello - https://www.linkedin.com/in/tommymello/

Aaron Gaynor - https://www.linkedin.com/in/aaron-gaynor-9b1a7b16/

Tom Howard - https://www.linkedin.com/in/thomas-howard-80567417/

Travis Ringe - https://www.linkedin.com/in/travis-ringe-016639160/

Ismael Valdez - https://www.linkedin.com/in/ismaelvaldez/

👉 TikTok

Chad Peterman - https://www.tiktok.com/@petermanbros

Tommy Mello - https://www.tiktok.com/@officialtommymello?lang=en

Aaron Gaynor - https://www.tiktok.com/@ecoplumbers

👉 Twitter

Chad Peterman - https://twitter.com/petermanbros

Tommy Mello - https://twitter.com/realtommymello

Aaron Gaynor - https://twitter.com/theecoplumbers

Tom Howard - https://twitter.com/ServiceTitan

Ismael Valdez - https://twitter.com/nexgenair

👉 YouTube

Chad Peterman - https://www.youtube.com/channel/UCW5U2lm25aOcW8amjO8gs_Q

Tommy Mello - https://www.youtube.com/user/A1GarageDoorService/videos

Aaron Gaynor - https://www.youtube.com/@geteco

Tom Howard - https://www.youtube.com/user/servicetitan

Travis Ringe - https://www.youtube.com/@proskillservices1196

Ismael Valdez - https://www.youtube.com/channel/UC7RySzt7GYDD34070sLeIaQ

---

➡️ Schedule a FREE consultation here: https://rynoss.com/contact-us/

To The Point Home Services Podcast is a home services podcast that gets to the point! Focused on helping HVAC, plumbing, electrical, roofing, and many other HS companies grow exponentially.

It’s becoming increasingly clear to all contractors that AI is not just a fad but a crucial driver of success in the home services industry.

We had the incredible opportunity to listen to Ara Mahdessian at RYNOx, the visionary leader at ServiceTitan, as he shared invaluable tips on integrating artificial intelligence into the core of the home services industry.

Ara highlighted its pivotal role in mimicking human intelligence to elevate decision-making and streamline business operations.

The potential of AI to revolutionize customer service caught our attention, as Ara emphasized its ability to enhance efficiency, reduce costs, and create unparalleled satisfaction through improved communication and responsiveness.

What struck us even more was Ara's insights into the strategic use of AI for optimizing marketing efforts. Tailoring campaigns to reach the right audience at the right time can truly transform the landscape of the home services industry.

The game-changing role of AI in automating day-to-day operations, from dispatching to scheduling, is a powerful means for contractors to achieve efficiency.

Don't miss the chance to propel your company into the future—click to listen for tips on incorporating AI into your business.

Key Takeaways

Intro (00:00)

AI impact in home services (01:28)

Why contractors must embrace AI (09:14)

How AI can increase call center efficiency and reduce costs (12:59)

Automating dispatching, ad optimization, and marketing performance (18:28)

AI impact on marketing in Home Services (22:01)

Additional Resources

Connect with Ara Mahdessian

Website: https://www.servicetitan.com/

Instagram: https://www.instagram.com/servicetitan/

Facebook: https://www.facebook.com/ServiceTitan

LinkedIn: https://www.linkedin.com/in/ara-mahdessian-1116232/

TikTok: https://www.tiktok.com/@servicetitan?lang=en

Twitter: https://twitter.com/ServiceTitan

YouTube: https://www.youtube.com/user/servicetitan

➡️ Schedule a FREE consultation here: https://rynoss.com/contact-us/

To The Point Home Services Podcast is a home services podcast that gets to the point! Focused on helping HVAC, plumbing, electrical, roofing, and many other HS companies grow exponentially.

What does it take to achieve unparalleled success and greatness in home services?

Our guest today, regarded as one of the most successful coaches in history, might have an answer to this.

He is none other than the legendary Coach Nick Saban.

Known for his seven national championships and relentless pursuit of excellence, he took the stage at RYNOx to share his winning formula that cut across life and business.

His rigorous discipline and the famous "Process," Saban's approach has lessons for us all, extending far beyond the football field. His philosophy on transformational leadership and pride in performance can change how you approach your goals.

This episode is all about leadership, overcoming adversity, and the relentless pursuit of excellence, whether you're leading a team, managing a project, or looking for personal growth.

Click to listen and start your journey towards excellence today. 

Key Takeaways

Intro (00:00)

The concept of the process (05:24)

Defining the process and setting goals (09:25)

Importance of focus and accountability (16:19)

Engaging with team members and building relationships (24:16)

Teaching accountability and being a good leader (24:39)

Importance of self-assessment and listening (29:58)

Analyzing performance and identifying areas of improvement (32:01)

The importance of adaptation and making changes (34:38)

Creating a culture of excellence and talent development (37:07)

Additional Resources

➡️ Schedule a FREE consultation here: https://rynoss.com/contact-us/

To The Point Home Services Podcast is a home services podcast that gets to the point! Focused on helping HVAC, plumbing, electrical, roofing, and many other HS companies grow exponentially.

➡️ Schedule a FREE consultation here: https://rynoss.com/contact-us/

Feeling the weight of competition and the constant pressure to innovate in your home services business? 

Fear not because industry titans Paul Kelly and Jonathan Bancroft are here to share their battle-tested wisdom around a fireside chat while attending RYNOx.

Both Kelly and Bancroft emphasize putting the customer first and constantly seeking ways to make life easier for their clients. This shift reflects a broader trend in the industry, prioritizing customer satisfaction above all else.

They highlight initiatives like leadership training programs and internal universities, fostering a culture of growth within their companies. This emphasis on continuous learning underscores the value placed on skilled and empowered employees in the home services industry.

Kelly shares his unique philosophy on growth, advocating for setting and achieving small, achievable goals rather than chasing unattainable ambitions. This approach fosters a culture of winning, celebrating incremental progress, and keeping everyone motivated.

Click play and immerse yourself in the wisdom of these legends!

Key Takeaways

Intro (00:00)

Bancroft's journey at Morris Jenkins (03:42)

Growing from $7 million to $250 million (09:28)

The 3 pillars of success in home services (12:06)

Keeping a low profile while building a hugely successful business (14:54)

Why did these legends write books (18:04)

The No.1 mistakes contractors make (21:58)

The role of training and education in business growth (25:45)

Why must answer all the calls (35:06)

Setting small goals for big wins (42:50)

Additional Resources

➡️ Schedule a FREE consultation here: https://rynoss.com/contact-us/

Connect with our Legends 

WEBSITES

Paul Kelly - https://www.parkerandsons.com/

Jonathan Bancroft - https://morrisjenkins.com/

BOOKS

Paul Kelly - Tricks of the Trade to Success: The Magic of Creating Your Ta-daaah! in Business and in Life 

Jonathan Bancroft - Mr. Jenkins Told Me... Forgotten Principles That Will Grow Any Business

FACEBOOK

Paul Kelly - https://www.facebook.com/ArizonaHVAC

Jonathan Bancroft - https://www.facebook.com/MorrisJenkinsCharlotte

INSTAGRAM

Paul Kelly - https://www.instagram.com/parker_and_sons/

Jonathan Bancroft - https://www.instagram.com/morrisjenkins17/

LINKEDIN

Paul Kelly - https://www.linkedin.com/company/parker-and-sons/

Jonathan Bancroft - https://www.linkedin.com/company/morris-jenkins-heating-&-air-conditioning/

TIKTOK

Paul Kelly - https://www.tiktok.com/@parker_and_sons?lang=en

Jonathan Bancroft - https://www.tiktok.com/@morrisjenkinsclt

TWITTER/X

Paul Kelly - https://twitter.com/ParkerandSons

Jonathan Bancroft - https://twitter.com/MorrisJenkins

YOUTUBE

Paul Kelly - https://www.youtube.com/channel/UCKeUY3j38Tv9mdMIVP3oMdw/videos

Jonathan Bancroft - https://www.youtube.com/@MorrisJenkins

To The Point Home Services Podcast is a home services podcast that gets to the point! Focused on helping HVAC, plumbing, electrical, roofing, and many other HS companies grow exponentially.

What's the secret sauce to building multi-million dollar home services empires? We’re bringing you another EXCLUSIVE look at what goes down at RYNOx from the 2023 edition!

Welcome to…the LEGENDS PANEL. I was joined by a panel of industry legends, including Leland Smith, Ken Haines, Ken Goodrich, Jimmy Hiller, Dave Geiger, and Paul Kelly, to discuss the hottest topics in the home services industry.

These legends of HVAC, Plumbing, Electrical, Roofing, Garage Doors, and Home Improvement shared their insights on:

✅The secrets to growing a large company: From strategic acquisitions to leadership strategies

✅ Balancing ambition with personal sacrifices: Discover how to achieve success without neglecting your well-being

✅ Inspiring stories of transformation: From ordinary tradesmen to multimillionaires, learn what's possible with dedication

✅ Overcoming challenges and achieving work-life balance: Valuable lessons for entrepreneurs of all levels

What's truly inspiring is not just their achievements but their reflections on the journey. The unanimous advice? Cherish your time, both at work and with family. It's the moments spent with loved ones that fuel the drive towards success.

Listen to the stories of successful entrepreneurs who started from the bottom and built empires through hard work, smart choices, and the right support system.

Key Takeaways

Intro (00:00)

Motivations for starting a home services business (01:57)

The journey from small to large-scale operations (06:55)

The most important characteristics of effective leadership (13:52)

How to balance work and personal life (19:48)

Critical hires that propel growth in home services businesses (26:39)

Biggest growth roadblocks and how to overcome them (35:06)

Personal sacrifices during business growth (53:11)

Advice on integrating acquired companies (1:00:06)

Additional Resources

➡️ Schedule a FREE consultation here: https://rynoss.com/contact-us/

Connect with our Legends 

WEBSITES

Leland Smith - https://servicechampions.com/

Ken Haines - https://www.wrenchgroup.com/

Ken Goodrich - https://www.goettl.com/

Jimmy Hiller - https://www.praxiss10.com/about-praxis-s-10

Dave Geiger - https://www.horizonservices.com/

Paul Kelly - https://www.parkerandsons.com/

INSTAGRAM

Leland Smith - https://www.instagram.com/servicechampions/

Ken Goodrich - https://www.instagram.com/goettlair/

Dave Geiger - https://www.instagram.com/horizonservices/

Paul Kelly - https://www.instagram.com/parker_and_sons/

FACEBOOK

Leland Smith - https://www.facebook.com/ServiceChampions

Ken Haines - https://www.facebook.com/wrenchgroup/

Ken Goodrich - https://www.facebook.com/Goettl

Jimmy Hiller - https://www.facebook.com/praxiss10

Dave Geiger - https://www.facebook.com/HorizonServices/

Paul Kelly - https://www.facebook.com/ArizonaHVAC

LINKEDIN

Leland Smith - https://www.linkedin.com/company/service-champions-plumbing-heating-ac/

Ken Haines - https://www.linkedin.com/company/thewrenchgroup/

Ken Goodrich - https://www.linkedin.com/company/goettl/

Jimmy Hiller - https://www.linkedin.com/company/praxiss10/

Dave Geiger - https://www.linkedin.com/company/horizonservices/

Paul Kelly - https://www.linkedin.com/company/parker-and-sons/

TIKTOK

Leland Smith - https://www.tiktok.com/@servicechampions?lang=en

Ken Goodrich - https://www.tiktok.com/@goettlair

Paul Kelly - https://www.tiktok.com/@parker_and_sons?lang=en

TWITTER/X

Leland Smith - https://twitter.com/servicechampsS/

Ken Goodrich - https://twitter.com/goettlair

Jimmy Hiller - https://twitter.com/PraxisS10

Dave Geiger - https://twitter.com/horizonservices

Paul Kelly - https://twitter.com/ParkerandSons

YOUTUBE

Leland Smith - https://www.youtube.com/user/ServiceChampionsHVAC

Ken Goodrich - https://www.youtube.com/channel/UCBGzJ2yOVe0rENM4SpVj_Qw

Jimmy Hiller - https://www.youtube.com/channel/UCaSjSo5H9E2OAcNjSeAr4pA

Dave Geiger - https://www.youtube.com/user/HorizSvcs

Paul Kelly - https://www.youtube.com/channel/UCKeUY3j38Tv9mdMIVP3oMdw/videos

To The Point Home Services Podcast is a home services podcast that gets to the point! Focused on helping HVAC, plumbing, electrical, roofing, and many other HS companies grow exponentially.

What better way to celebrate Valentine's than with a special edition that's all about the perfect blend of love and business?

I'm joined by the brilliant mind behind RYNO Strategic Solutions and, more importantly, my incredible wife, Anna Yano. She serves as the COO of RYNO and has played a huge part in the success of the company.

Anna manages the strategic and financial decisions, employee growth, and overall service execution.

She's also got some leadership tactics up her sleeve that she'll be sharing.

Picture this as our Valentine's gift to you—an inside look into the dynamics of working side by side with your spouse, sharing complementary strengths, leadership philosophies, and the strategies that have driven our business's success.

So, grab your headphones and join us for a heartfelt exploration of love, business, and everything in between. 

Key Takeaways

Intro (00:00)

Prioritizing employees and customers in business growth (06:00)

Effective communication and feedback in a workplace setting (10:24)

Leadership, communication, and change management (16:40)

Mentoring and delegating tasks to your team (21:39)

Team meetings to set goals and hold each other accountable (32:45)

Company goals and incorporating feedback from employees (37:40)

Digital marketing costs and competition (44:28)

Improving lead generation for a home services business (49:45)

Additional Resources 

➡️ Schedule a FREE consultation here: https://rynoss.com/contact-us/

To The Point Home Services Podcast is a home services podcast that gets to the point! Focused on helping HVAC, plumbing, electrical, roofing, and many other HS companies grow exponentially.

Struggling to stay ahead in the current home services market? My guest today has all the secrets of crushing it in both our business and personal lives.

As the owner and CEO of NexGen Air Conditioning Heating and Plumbing, Ismael Valdez is an accomplished entrepreneur, a member of our LSD peer group, and a good friend.

Ismael advocates for a transformative "broke" mindset, fostering continuous personal and professional growth. He highlights the significance of seeking feedback, embracing learning opportunities, and evolving as leaders.

We also discuss labor management challenges, drawing insights from market changes and the impact on private equity. Ismael offers strategies for adapting and thriving in dynamic environments.

Peer support and accountability are powerful tools for personal and shared accomplishments, providing a launching pad for ideas and unfiltered feedback.

Staying ahead demands constant adaptation, with Ismael stressing the integration of technology and the exploration of new practices for business resilience and relevance.

Key Takeaways

Introduction to the episode and guest Ismael Valdez (00:00)

The value of wins and losses within peer group (02:35)

Maintaining a 'broke' mindset for continuous improvement (07:17)

Labor management challenges and private equity impact (11:30)

Scaling businesses and retaining customers through technology integration (20:26)

Tracking leads and accountability in marketing (30:30)

Improving business performance through data-driven decision-making (36:19)

Lead attribution and contractor management in the service industry (42:14)

Innovation and collaboration in the HVAC industry (45:25)

Personal growth and accountability in a group setting (48:48)

Taking action and accountability in business. (58:02)

Additional Resources 

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👉 Connect with Ismael Valdez

Website: https://nexgenairandplumbing.com/

Instagram: https://www.instagram.com/nexgenair/

Facebook: https://www.facebook.com/NexgenAC/

TikTok: https://www.tiktok.com/@nexgenontiktok?lang=en

Twitter: https://twitter.com/nexgenair

YouTube: https://www.youtube.com/channel/UC7RySzt7GYDD34070sLeIaQ

To The Point Home Services Podcast is a home services podcast that gets to the point! Focused on helping HVAC, plumbing, electrical, roofing, and many other HS companies grow exponentially.