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In this episode, we’re taking to the phones and answering questions from you - our dear listeners!

Tom Howard, VP of Customer Experience at ServiceTitan, and Eddie McFarlane, President of Haller Enterprises, join us for a roundtable discussion on training, inventory management, and business growth.

Tom and Eddie share valuable insight on multiple challenges, from attracting new talent to confronting the scarcity mindset.

Join us as we discuss:

- (1:40) Recruiting young service techs and implementing training centers

- (22:55) Rising material costs and warehouse inventory control

- (47:32) Planning for sustainable business growth

Check out these resources we mentioned during the podcast:

- Haller Enterprises

- Predictably Irrational by Dan Ariely

- Building a Story Brand by Donald Miller

- On Marketing

- Red Notice

- Emotionally Agility

- Bias Interrupted

You can find this interview and many more by subscribing to Toolbox of the Trades on Apple Podcasts, on Spotify, or here.

Know a business that could use a bit of muscle from ServiceTitan? Refer them here! 

Listening on a desktop & can’t see the links? Just search for Toolbox of the Trades in your favorite podcast player.

We want your feedback! Share your thoughts on today’s episode by taking this 10-second survey .

Hosted on Ausha. See ausha.co/privacy-policy for more information.

John Akhoian, CEO of Rooter Hero Plumbing, jumped into the trades as a teenager after his father passed away.

But what started as a means of supporting his family has evolved into a multimillion-dollar plumbing and HVAC business atop the California market.

John returns to the show to update us on his company’s progress post-COVID and talk about his new book, Temporarily Broken: The John Akhoian Story.

Join us as we discuss:

- (6:09) The strengths of a shared service business model

- (16:35) How peer groups contribute to personal development

- (28:28) Working with the team on the frontlines during COVID

- (30:42) Why John decided to write his latest book

Check out these resources we mentioned during the podcast:

- Rooter Hero Plumbing

- Temporarily Broken: The John Akhoian Story

- Hero Talk

You can find this interview and many more by subscribing to Toolbox of the Trades on Apple Podcasts, on Spotify, or here.

Know a business that could use a bit of muscle from ServiceTitan? Refer them here! 

Listening on a desktop & can’t see the links? Just search for Toolbox of the Trades in your favorite podcast player.

Hosted on Ausha. See ausha.co/privacy-policy for more information.

A lot of things in life come full circle, and today as we celebrate Toolbox for the Trades’ 100th episode, we’re bringing back one of our most impactful and well known guests.

Ken Goodrich, CEO of Goettl Air Conditioning & Plumbing, was our first guest way back in April of 2020 and today he makes a triumphant return for the show’s 100th episode.

100 episodes is a lot of ground to cover, but there’s no shortage of insight from Ken to help you build your business. 

Ken’s wisdom was so profound, my show’s producer was scribbling away notes on how to run his business better.

Join us as we discuss:

- How Ken pushed the envelope and built a $250M dollar company (11:13)

- Recruitment pitches that work for today’s labor market (23:13)

- Private equity and how it can help grow your business (37:04)

- Ken’s advice on how to deal with investors at scale (52:58)

Check out these resources we mentioned during the podcast:

- Ken Goodrich

- Goettl Air Conditioning & Plumbing

- The E-Myth HVAC Contractor

You can find this interview and many more by subscribing to Toolbox of the Trades on Apple Podcasts, on Spotify, or here.

Know a business that could use a bit of muscle from ServiceTitan? Refer them here! 

Listening on a desktop & can’t see the links? Just search for Toolbox of the Trades in your favorite podcast player.

Hosted on Ausha. See ausha.co/privacy-policy for more information.

With a global recession looming, businesses and their customers are tightening their belt buckles. Heaters and toilets will always need fixing, but what does a shrinking economy mean for the bottom line in the trades?

Collin Hathaway, Owner of Guardian Roofing and Founder and CEO of Flint Group, joins us to recount his experience with investing in the trades during the 2008 recession. He believes that, even in a slower market, opportunities exist to improve on your business.

Of course, with economic uncertainty often comes financial stress; Collin shares his stance on self-care in an industry that often stigmatizes mental health.

Join us as we discuss:

- How Collin managed to keep his first business afloat in a recession (7:11)

- What opportunities trade companies can seize in a down market (13:47)

- Steps for securing a business ahead of a looming recession (20:45)

- Collin’s take on stress and mental health in the workplace (30:45)

Check out these resources we mentioned during the podcast:

- Collin Hathaway

- Flint Group

- Guardian Roofing & Gutters

You can find this interview and many more by subscribing to Toolbox of the Trades on Apple Podcasts, on Spotify, or here.

Know a business that could use a bit of muscle from ServiceTitan? Refer them here! 

Listening on a desktop & can’t see the links? Just search for Toolbox of the Trades in your favorite podcast player.

Hosted on Ausha. See ausha.co/privacy-policy for more information.

With a dire need for technicians, trade businesses nationwide are scrambling to find help. Many companies are willing to teach raw recruits from scratch, but what does a culture of quality training look like?

Al Levi, CEO of The 7-Power Contractor, has been consulting with small businesses on training and growth since the 80s. In 2017, he collaborated with Jason Kim, Owner and Service Manager of Zoom Drain - Long Island, and Ray the Plumber.

Al and Jason share their experience with us and give the inside scoop on how you can incorporate a winning training program for techs.

Join us as we discuss:

- How the collaboration between Al and Jason’s people came about (4:38)

- Al’s unique approach to staffing in the trades (13:14)

- The culture adjustment that comes with implementing new training (23:25)

- What results they’ve seen from their training program (34:00)

Check out these resources we mentioned during the podcast:

- Ray the Plumber

You can find this interview and many more by subscribing to Toolbox of the Trades on Apple Podcasts, on Spotify, or here.

Know a business that could use a bit of muscle from ServiceTitan? Refer them here! 

Listening on a desktop & can’t see the links? Just search for Toolbox of the Trades in your favorite podcast player.

Hosted on Ausha. See ausha.co/privacy-policy for more information.

We’ve heard many stories of men and women in the trades who take a leap of faith to start their own businesses. Typically, those people are hardened veterans of their respective craft.

So, you might say that Rick Vazza, the owner of John Padilla Plumbing Inc. in San Diego, is something of an anomaly.

With zero experience in the trades, Rick bought his plumbing company in 2021. But with his extensive financial planning background, he helped take his team of plumbers to the next level.

Join us as we discuss:

- What prompted Rick to walk away from the world of finance (3:44)

- Rick’s decision to purchase his plumbing business (10:21)

- How his team handled the transition of ownership (21:55)

- Why keeping accounting in-house is important for small businesses (37:18)

Check out these resources we mentioned during the podcast:

- Rick Vazza

- John Padilla Plumbing Inc.

You can find this interview and many more by subscribing to Toolbox of the Trades on Apple Podcasts, on Spotify, or here.

Listening on a desktop & can’t see the links? Just search for Toolbox of the Trades in your favorite podcast player.

Hosted on Ausha. See ausha.co/privacy-policy for more information.

Everyone is searching for the secret sauce for hit social media content.

For Armando Ramos, owner of Plomero en Phoenix, one catchy jingle was just the right ingredient for his business.

Jingle Stuck in your head? Spotify has you covered.

In this episode, Armando shares how business at his dream plumbing company exploded after a 60-second TikTok went viral with over 50 million views.

He also elaborates on how his social media presence has influenced recruiting and his reputation among other local trades.

Join us as we discuss:

- (6:14) Armando’s leap into starting his plumbing business

- (13:20) Plomero en Phoenix being embraced by the Hispanic community

- (15:21) The company’s jingle that went viral on TikTok

- (21:25) How their TikTok account has translated into business success

Check out these resources we mentioned during the podcast:

- TikTok Armando Ramos

- Plomero en Phoenix

- Jingle stuck in your head? Spotify has you covered

You can find this interview and many more by subscribing to Toolbox of the Trades on Apple Podcasts, on Spotify, or here.

Know a business that could use a bit of muscle from ServiceTitan? Refer them here! 

Listening on a desktop & can’t see the links? Just search for Toolbox of the Trades in your favorite podcast player.

Hosted on Ausha. See ausha.co/privacy-policy for more information.

Most men and women in the trades prefer taking care of business in the field over burying their heads in a computer.

My guest, Mike Marcil, Software Coach at Nexstar Network, is on a mission to help businesses maximize their software proficiencies so they can focus on what’s important - servicing their customers.

As a veteran of the ServiceTitan OS since 2014, he knows a thing or two about getting the most out of your software’s potential.

Join us as we discuss:

- Mike’s journey from HVAC sales to trainer

- His observations from Nexstar’s partnership with ServiceTitan

- Why change in the industry is a good thing

- Daily habits that augment your potential with ServiceTitan’s OS

Check out these resources we mentioned during the podcast:

- Mike Marcil

- Nexstar Network

Help ServiceTitan support St. Jude Children's Hospital when you submit a referral: https://refer.servicetitan.com/

You can find this interview and many more by subscribing to Toolbox of the Trades on Apple Podcasts, on Spotify, or here.

Know a business that could use a bit of muscle from ServiceTitan? Refer them here! 

Listening on a desktop & can’t see the links? Just search for Toolbox of the Trades in your favorite podcast player.

Hosted on Ausha. See ausha.co/privacy-policy for more information.

Some of the leading pioneers in the trades are people who want to be part of the solution to a problem that needs fixing.

That’s why my guest, Lina Kurucz, Managing Partner at Plumbing Troopers, Inc., dove head-first into the plumbing business in 2015. She used her marketing background to kickstart a Florida plumbing firm that puts customer needs first.

By leaning on her employees’ expertise, she’s helped set a new standard for trades in her area.

Join us as we discuss:

- Why Lina saw a need for starting a plumbing enterprise

- The growing pains of a new business

- Supporting employees, including mental health awareness

- Investing in new technology that fulfills custom needs

Check out these resources we mentioned during the podcast:

- Lina Kurucz

- Plumbing Troopers, Inc

Help ServiceTitan support St. Jude Children's Hospital when you submit a referral: https://refer.servicetitan.com/

You can find this interview and many more by subscribing to Toolbox of the Trades on Apple Podcasts, on Spotify, or here.

Know a business that could use a bit of muscle from ServiceTitan? Refer them here! 

Listening on a desktop & can’t see the links? Just search for Toolbox of the Trades in your favorite podcast player.

Hosted on Ausha. See ausha.co/privacy-policy for more information.

How often are service techs confronted with customer leads that they don’t know how to handle?

Kelcey Summers, President at Service Business Evolution (SBE), and Will Smith, VP of Coaching & Training at SBE, contend that the issue isn’t lack of know-how but the absence of training.

By coaching technicians to work with customers to solve problems rather than push sales, Kelcey and Will believe that businesses will see positive returns on their bottom lines.

Join us as we discuss:

- Why the founder of SBE felt a need to aid technicians through coaching

- How positive reinforcement management can empower technicians

- The culture and ethics behind bridging the customer service gap

- The dichotomy of problem-solving versus product sales

Check out these resources we mentioned during the podcast:

- Kelcey Summers

- Will Smith

Help ServiceTitan support St. Jude Children's Hospital when you submit a referral: https://refer.servicetitan.com/

You can find this interview and many more by subscribing to Toolbox of the Trades on Apple Podcasts, on Spotify, or here.

Know a business that could use a bit of muscle from ServiceTitan? Refer them here! 

Listening on a desktop & can’t see the links? Just search for Toolbox of the Trades in your favorite podcast player.

Hosted on Ausha. See ausha.co/privacy-policy for more information.