ServiceTitan is loaded with solutions for contractors’ pain points. But a common hurdle to maximizing its potential is these entrepreneurs are spending most of their day… well, trying to run a business.

Time is money, and it takes time to learn everything the platform has to offer.

Join us as we discuss:

- (19:47) 3 types of contractors who need Professional Service Partners 

- (27:00) What sets PSPs apart from other ServiceTitan consultants

- (41:31) How PSPs can help you discover missed opportunities

- (51:16) Key indicators that your data sets are broken

Know a business that could use a bit of muscle from ServiceTitan? Refer them here!">Refer them here!

Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player.

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For many contractors experiencing growth, inventory management is often the elephant in the room. No one likes dealing with it, but as Jeremy Wickenhauser">Jeremy Wickenhauser, Certified ServiceTitan Coach with Go Time Success Group">Go Time Success Group, said, it’s an integral part of every technician’s workflow.

Jeremy also demystifies some common inventory issues and explains why part-hunting is one of the trades’ biggest money sinks.   

Join us as we discuss:

- (4:22) Why coaching is an important part of customer implementation

- (11:41) How poor inventory management erodes trust in a business

- (18:46) Advice for contractors considering a coaching collaboration

Know a business that could use a bit of muscle from ServiceTitan? Refer them here!">Refer them here!

Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player.

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Brothers David">David and Michael Katz">Michael Katz came to America in 2015 with only a killer work ethic and a dream. In July 2021, they figured they would try their hands at HVAC.

Join us as we discuss:

- (6:24) Unpacking and implementing new practices from Pantheon 

- (16:10) How an internal survey spurred a dramatic rebrand

- (23:27) Why shop tours are worth every second of your time

Check out these resources we mentioned during the podcast:

Home Service Millionaire">Home Service Millionaire by Tommy Mello

You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts">Apple Podcasts, on Spotify">Spotify, or here">here. 

Know a business that could use a bit of muscle from ServiceTitan?Refer them here!

Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player.

Hosted by Ausha. See ausha.co/privacy-policy for more information.

Everyone in the trades knows we’ve needed a spotlight on the need to grow the next generation of technicians, plumbers, and other vital services.

That’s why Scott Caron is proud to be an analyst and technical advisor for the 7th Annual Elite Trades Championship Series">7th Annual Elite Trades Championship Series. He thinks a nationally televised competition like the ETCS, where the finest in their fields compete for clout and cash, is just the shot in the arm our industries need.    

In the second half of our conversation with Scott, we chatted about attracting younger workers into the trades through “edutainment,” school partnerships… and, of course, the 7th ETCS, which begins airing Fridays on CBS Sports starting December 8th.   

Join us as we discuss:

- (2:46) Designing balanced competitions with impartial outcomes 

- (17:34) Why “edutainment” is vital to attracting new talent to the trades

- (35:25) Educating people about niche trade opportunities

- (51:22) Setting the table for Round One of the ETCS

Know a business that could use a bit of muscle from ServiceTitan?  Refer them here!">Refer them here!

Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player.

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As a New England native, Scott Caron">Scott Caron, Owner of Caron Electric in Lexington, Massachusetts, grew up a fan of the local home improvement TV show This Old House. So when his sister called him about an opportunity with its spinoff, Ask This Old House">Ask This Old House, he jumped at the chance.

Little did he know his on-air talents would take him to the 2023 Elite Trades Championship Series">Elite Trades Championship Series, airing on CBS Sports this December!

In our exclusive interview, Scott tells us how his childhood fascination with tinkering grew into a media career in multiple trades-focused productions, including color commentator for the ETCS.   

Join us as we discuss:

- (3:18) How a love for hands-on projects blossomed into a trades career

- (17:56) Mentorship and what to look for in good tech candidates

- (28:53) Pivoting from fan to cast member on Ask This Old House

- (40:03) Why it’s important to show up authentically, on and off-camera

Check out these resources we mentioned during the podcast:

Know a business that could use a bit of muscle from ServiceTitan?  Refer them here!">Refer them here!

Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player.

Hosted by Ausha. See ausha.co/privacy-policy for more information.

When Spencer Tippetts">Spencer Tippetts, Director of Business Development at Rainforest Plumbing & Air"> Rainforest Plumbing & Air, joined the family business in 2019 to help expand their residential unit, he knew they had opportunities for improvement.

Employee turnover, mismanagement, and outdated processes were all pain points that were impacting their bottom line… not to mention the company’s culture. So Spencer got to work on helping his dad and brother turn things around with some tricks he learned from his corporate days.

Spencer gives the inside scoop on bringing commercial and residential services together in a family business by building them around the customers they serve.  

Join us as we discuss:

- (6:58) Encouraging dissenting opinions during family “rumbles”

- (12:46) The cashflow advantage to operating multiple services

- (21:01) Scaling a new division with universal business practices

- (27:32) The cultural impact of giving your employees a voice

Check out these resources we mentioned during the podcast:

- Let’s Rumble">Let’s Rumble by Brene Brown 

- Tony Robbins Results Coaching">Tony Robbins Results Coaching

You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts">Apple Podcasts, on Spotify">Spotify, or here">here.

Know a business that could use a bit of muscle from ServiceTitan?  Refer them here!">Refer them here!

Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player.

Hosted by Ausha. See ausha.co/privacy-policy for more information.

Contractors across the country continue to struggle with putting technicians in their trucks.

But Ryan Englin">Ryan Englin, CEO of Core Matters"> Core Matters, believes those entrepreneurs don’t have a hiring problem. They have a retention problem. And it’s because too many employers focus on showmanship over substance in job postings and interviews.

Drop in to hear Ryan dish out some hard-hitting truth about why owner-operators need to be more authentic in their recruitment processes if they want to hire better people faster.

Join us as we discuss:

- (5:07) The marketing issue behind recruitment and retention 

- (10:31) How authenticity can make or break working relationships

- (19:14) Intangibles you actually should be looking for in new candidates

- (30:45) Proof of concept mistakes to avoid during interviews

Check out these resources we mentioned during the podcast:

- Talent Tackle Box">Talent Tackle Box 

- PDP Global ProScan">PDP Global ProScan

You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts">Apple Podcasts, on Spotify">Spotify, or here">here.

Know a business that could use a bit of muscle from ServiceTitan?Refer them here!

Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player.

Hosted by Ausha. See ausha.co/privacy-policy for more information.

If you couldn’t make it to the incredible Pantheon 2023 conference in Orlando, then don’t worry — we’re bringing the party to your ears!

Join us as we sit down with:

- (1:35) Mary Anglen">Mary Anglen, Executive Director at Lightfoot Mechanical Services">Lightfoot Mechanical Services 

- (9:51) Rick Vines">Rick Vines, Master Plumber at Vines Plumbing and Water Restoration">Vines Plumbing and Water Restoration 

- (16:44) Lincoln Walpole">Lincoln Walpole, Chief Financial Officer and Vice President of Office Operations at Any Hour Services">Any Hour Services 

- (23:41) Justin Tarr">Justin Tarr, President of Daffy Ducts">Daffy Ducts 

- (33:08) Aizik Zimmerman">Aizik Zimmerman, CEO of J. Blanton Plumbing">J. Blanton Plumbing 

- (41:18) David Brewster">David Brewster, Owner of Aqua Clear Water Systems">Aqua Clear Water Systems, and Lydia Brewster">Lydia Brewster, Warehouse and Marketing Manager at Aqua Clear Water Systems  

You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts">Apple Podcasts, on Spotify">Spotify, or here">here.

Know a business that could use a bit of muscle from ServiceTitan?Refer them here!

Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player.

Hosted by Ausha. See ausha.co/privacy-policy for more information.

It takes hard work and resolve to succeed in the trades. That’s why the theme for this year’s Pantheon conference is “Journey to the Top.” And to help celebrate this sold-out extravaganza, we’re bringing on some of the top-tier talent at this year’s event!    

To kick us off, Brianna Skiffington">Brianna Skiffington, Chief Product Officer of Ad Leverage">Ad Leverage, and Amanda Triolo">Amanda Triolo, CEO of Grasshopper Heating & Cooling">Grasshopper Heating & Cooling, join the show in sunny Orlando, Florida. We talk about the challenges with pivoting to residential services, ChatGPT, and we give a sneak peek into ServiceTitan’s new ad optimization platform.

Join us as we discuss:

- Pivoting from commercial services and financial hurdles (1:45)

- The secret to a well-oiled trades and marketing marriage (10:51) 

- Taking in the full Pantheon 2023 experience (15:28)

Check out these resources we mentioned during the podcast:

- CXC.ai">CXC.ai

- Marketing Pro Ads Optimizer">Marketing Pro Ads Optimizer

- Craig Groschel Leadership Podcast">Craig Groschel Leadership Podcast

- Four Thousand Weeks: Time Management for Mortals">Four Thousand Weeks: Time Management for Mortals by Oliver Burkeman

You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts">Apple Podcasts, on Spotify">Spotify, or here">here.

Know a business that could use a bit of muscle from ServiceTitan?Refer them here!

Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player.

Hosted by Ausha. See ausha.co/privacy-policy for more information.

“Is There a Killer in Your Basement?”

A lot’s changed since Bill Heffernan">Bill Heffernan, President of Master Chimney Sweepers">Master Chimney Sweepers, led one of his customer mailers with that dubious line in the 1990s. But his passion for educating customers on the dangers of neglecting their fireplace chimneys and other vents has never wavered.

Bill and his son and Sales Director, Tom Heffernan">Tom Heffernan, give us a peek into the modern-day chimney sweep industry and how much it’s evolved since Bill founded his business in 1977.   

Join us as we discuss:

- (3:42) How the ‘70s energy crisis influenced the chimney sweep industry

- (16:36) Incorporating outside industry tactics into your sales strategy 

- (23:47) Why direct mail is still a bona fide marketing tactic

- (31:55) The power of collaboration in a small family business

You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts">Apple Podcasts, on Spotify">Spotify, or here">here.

Know a business that could use a bit of muscle from ServiceTitan? Refer them here!">Refer them here!

Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player.

Hosted by Ausha. See ausha.co/privacy-policy for more information.