This week’s Friday 15, we're welcoming Jenn from HAR! A huge thank you to Avoya Travel for sponsoring this episode. Let’s have some fun, plus some questions to discuss this Friday at 12 pm CST. Join us!

1. How important is it to get a client to decline insurance or purchase insurance? If I send out a form to a client to decline insurance or confirm that they already purchased insurance and they don’t fill it out, is the email confirmation enough that I offered them the insurance and made them aware of the consequences of not having? Am I protected by that?I have a client who I’ve sent the email to a few times and they just will not accept or decline, I don’t know why. I spoke to them numerous times and they said they would do it, but they just will not do it so I just wanna make sure that I am protected. - Travel Dad Matt
2. I struggle with knowing when it’s time to raise my prices or start charging fees, how did you approach that in your business, and what helped you feel confident doing it?
3. I’m in my first 30 days as a travel advisor and already feeling pulled in a million directions, what should I actually be focusing on right now, and what are some things I should avoid spending time on this early in my business?

RESOURCES:

• https://hostagencyreviews.com/insurances
• We had a webinar last week - https://hostagencyreviews.com/travel-conferences-events/2026/travel-insurance-reimagined-what-today-s-travelers-expect-and-how-to-deliver-it
• E&O - https://hostagencyreviews.com/blog/travel-agents-need-eo-insurance
• Guide to charging fees - https://hostagencyreviews.com/blog/travel-agents-guide-to-charging-fees
• TAC - https://hostagencyreviews.com/travelagentchatter/amy-freyder-epic-away-travel