Any business who wants to deliver their services in a better way understands the need for them to have systems and processes in place. Most of the time we retain our clients and build long-term relationships when they see how efficient we are in giving them the service we promised. This holds true even in the solar power industry. 

In this week’s podcast episode, we continue our conversation with Gareth Felton of GreenElec. Our topic is focused on the customer journey and the processes involved in setting up solar power in a commercial setting. Gareth also shares why it’s important to build relationships with clients and how everyone in the industry would benefit from increasing the standards across the board. We also talk briefly about future storage and virtual grids.  

Tune in to this episode. 

What's Discussed in This Episode:

1. Future storage and virtual grids [3:45]
2. Changing service offerings to include support and maintenance [12:11]
   1. Energy audit/A solar feasibility report [16:15]
   2. Checking on efficiency of current appliances in the commercial building [16:50]
   3. Prelim design [18:06]
   4. Design and installation planning process [19:41]
   5. Design confirmation and proper site inspection [25:38]
   6. Get an engineering report [26:31]
   7. Installation [28:04]
   8. Inspection report and system evaluation (during and after installation) [29:56]
   9. Commissioning process [31:38]
   10. After sales support [32:18]
3. The customer journey and processes involved in a commercial setting
4. Building long-term relationships with clients [36:53]
5. Raising the standards in the industry [39:11]

About the Guest: 

Gareth Felton is the Founder and Director of GreenElec. He is an electrician, a solar and battery designer and a rugby enthusiast.

In 2008, during the last year of his apprenticeship, Gareth decided that he wanted to offer more to the community than what other electrical companies were prepared to, and so he created GreenElec. He wanted to create a multidisciplinary electrical contracting company that empowers community members through education about how they can control the way they produce, use and store energy on a day to day basis.  Further to this, Gareth visioned a company where customers can experience a centralised process of having their electrical, communications, home automation, solar energy, battery storage and home automation needs met.

Since then,

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