Most of us have been told that if we want referrals, we should just ask for them. But, that approach can feel awkward.

What if, instead of asking, you could design an experience that makes you naturally referable?

That’s exactly what my guest, Stacey Brown Randall, teaches. Stacey is the author of her new book The Referable Client Experience, and she’s built a proven system to generate consistent referrals — without asking, without paying, and without gimmicky tactics.

In this conversation, Stacey and I dig into:

• Why doing great work isn’t enough to generate referrals
• The three stages of the client experience — new, active, and alumni — and what to do in each one
• The difference between “work” touch points and “relationship” touch points (and how both matter)
• How to stay top of mind with clients after your work together is done
• What speakers can do to create a “referable” experience for event organizers

I especially loved Stacey’s ideas for how we can nurture relationships in meaningful ways — like acknowledging that quiet voice of buyer’s remorse with empathy and care, or sending a “You survived it!” gift to an event organizer after a big conference.

These kinds of thoughtful, human touches don’t just make you memorable — they make you referable.

If you’ve ever wished more clients and speaking invitations came your way because people can’t stop talking about the experience you create, this episode is for you.

Tune in and start designing your own referable client (or audience!) experience.

About My Guest: Stacey Brown Randall is the multiple award-winning author of Generating Business Referrals Without Asking, author of the forthcoming book, The Referable Client Experience (October 2025) and host of the Roadmap to Referrals podcast.Stacey teaches business owners how to generate referrals naturally...without manipulating, incentivizing or even asking.She has been featured in national publications like Entrepreneur magazine, Investor Business Daily, Forbes, and more. She received her Master’s in Organizational Communication and is married with three kids.

About Us: The Speaking Your Brand podcast is hosted by Carol Cox. At Speaking Your Brand, we help women entrepreneurs and professionals clarify their brand message and story, create their signature talks, and develop their thought leadership platforms. Our mission is to get more women in positions of influence and power because it's through women's stories, voices, and visibility that we challenge the status quo and change existing systems. Check out our coaching programs at https://www.speakingyourbrand.com. 

Links:

Show notes at https://www.speakingyourbrand.com/448/

Get Stacey’s new book The Referable Client Experience: https://referableclientexperience.com/

Stacey’s website: http://www.staceybrownrandall.com/ 

Discover your Speaker Archetype by taking our free quiz at https://www.speakingyourbrand.com/quiz/

Enroll in our Thought Leader Academy: https://www.speakingyourbrand.com/academy/ 

Attend our 1-day in-person Speaking Accelerator workshop in Orlando: https://www.speakingyourbrand.com/orlando/ 

Connect on LinkedIn:

• Carol Cox = https://www.linkedin.com/in/carolcox
• Stacey Brown Randall (guest) = http://www.linkedin.com/in/staceybrandall 

Related Podcast Episodes:

• Episode 62: Tired of Asking? A Better Way to Get Referrals with Stacey Brown Randall
• Episode 442: [Part 2] Booked Without Burnout: Speaking Invitations that Come to You