Uncensored CMO

Nir Eyal returns to the podcast to discuss his latest book, Beyond Belief, and the powerful role belief plays in shaping our behaviour, relationships, and decisions.

From the difference between fact, faith, and belief to the surprising ways our perceptions influence what we see, Nir explains how beliefs can be consciously changed and why doing so can transform everything from personal performance to company culture.

We also explore the role of belief in branding, including how companies like Liquid Death use anticipation to disrupt entire categories, and why the most successful brands don’t just sell products they shape what people believe.

Thank you to System1 for sponsoring Uncensored CMO.
https://system1group.com/

Timestamps

00:00 - Start
01:44 - Why Nir wrote a book about belief?
05:57 - How powerful can belief be?
10:15 - Believing is seeing
12:44 - The three powers of belief
14:42 - The difference between fact, faith and belief
16:05 - How belief can affect relationships
17:10 - How to change your beliefs
25:52 - How powerful can beliefs be?
28:37 - The cautious power of placebo
32:59 - Why Liquid Death used the power of anticipation to disrupt water
35:59 - Why brand is so powerful
37:40 - How our beliefs literally shape what we see
39:42 - Why smart people are more unsuccessful
41:59 - How beliefs can improve company culture
42:57 - When should you quit?
47:08 - Why labelling yourself can be self-limiting
50:52 - How to build good beliefs

Today, Jon and Kory break down one of the most misunderstood relationships in marketing: working with agencies.

From treating agencies as a true force multiplier to fixing broken relationships, they share practical advice on how to get the best out of your partners, and what to do when things inevitably go wrong. This is a candid look at trust, expectations, and why the best results come when agencies feel like part of your team, not just a supplier.

Whether you’re managing an agency or working inside one, this episode will change how you think about the relationship.

Get Uncensored Renegades every week:

Apple Podcasts: https://podcasts.apple.com/gb/podcast/uncensored-renegades/id1868870960
Spotify: https://open.spotify.com/show/7qnkqq0XSpgif9A5ZNgSpX?si=f181c3a0e9af480c

Timestamps

00:00 - Start
01:20 - Why agencies can be a force multiplier
02:11 - How to fix a broken agency relationship
04:12 - How to set your agency up for success
08:36 - Bringing your agency into your company
13:42 - What to do when things go wrong with your agency
18:30 - Be tough in victory and gentle in defeat
20:17 - What is the cost of changing your agency?

Danny Alexander, co-founder of Who Gives A Crap, joins us to share how a toilet paper brand became a global challenger business while giving away 50% of its profits to charity.

From launching with a viral crowdfunding campaign to capitalising on the global toilet paper shortage, Danny breaks down how the brand combined purpose, creativity, and strong fundamentals to stand out in a commoditised category.

We also discuss the realities of scaling a mission-led business, the differences between DTC and retail marketing, lessons from failed launches, and how to build a team and culture that lasts. A brilliant look at what it really takes to build a brand people care about.

Timestamps

00:00 – Start
00:29 – The founding story of Who Gives A Crap
02:55 – The benefits of having three co-founders
05:00 – Naming the company
07:07 – Innovating in packaging design
10:08 – The story behind the emergency roll
10:58 – Why they give away 50% of profits
12:53 – Convincing investors to support the mission
14:38 – The viral crowdfunding campaign
17:33 – Capitalising on the toilet paper shortage
22:45 – DTC vs retail marketing
24:36 – Most effective marketing campaigns
27:46 – Biggest challenges and failures
30:53 – A failed brand launch
37:08 – Hiring great talent
38:32 – The five values of Who Gives A Crap
41:14 – Advice for aspiring founders

Today, Jon and Kory explore a simple but often overlooked skill: how to actually find inspiration.

From brands like Tony’s Chocolonely to supermarkets, subways, and even nature, they break down why the best ideas rarely come from inside your own company. Instead, inspiration comes from changing your environment, staying curious, and being open to unexpected moments.

If you’re feeling stuck, this episode is a reminder that great ideas are everywhere, if you’re willing to look for them.

Get Uncensored Renegades every week:

Apple Podcasts: https://podcasts.apple.com/gb/podcast/uncensored-renegades/id1868870960
Spotify: https://open.spotify.com/show/7qnkqq0XSpgif9A5ZNgSpX?si=f181c3a0e9af480c

Timestamps

00:00 - Start
00:32 - Why Jon is inspired by Tony’s Chocolonely
06:45 - Why you need to look outside your company for inspiration
08:35 - Finding inspiration in nature
10:54 - The importance of changing your context
12:56 - Getting inspiration in a supermarket
14:33 - Getting inspiration on the metro
16:57 - Why you need to be open to be inspired

Walter Susini, former CMO of Coca-Cola Europe, joins us to share what it really takes to succeed inside one of the world’s most iconic brands. From the enduring power of “Holidays Are Coming” to the role of jingles and distinctive assets.

We also dive into innovation at Coca-Cola, including the lessons from Coke Zero and the failed launch of Coke Energy, and where brands often get innovation wrong.

But beyond marketing, Walter offers a candid look at the political reality of being a CMO, a theme he explores in his book Bullsh*t Inc., an unfiltered guide to how companies really operate behind the scenes. Drawing on decades of experience, he shares why performance alone isn’t enough, how decisions actually get made, and what it takes to survive and succeed inside large organisations. 

Get Walter's book here:
https://www.amazon.co.uk/BULLSH-INC-Unfiltered-Survival-Corporate/dp/B0G6PVDM11

Sign up to our live event, The Calling, on April 21st here:
https://event.uncensoredcmo.com/events/uncensoredcmo/2044861

Subscribe to our newsletter, The One Thing:
https://newsletter.uncensoredcmo.com/

Listen to our new podcast, Uncensored Renegades:
Apple Podcasts: https://podcasts.apple.com/gb/podcast/uncensored-renegades/id1868870960
Spotify: https://open.spotify.com/show/7qnkqq0XSpgif9A5ZNgSpX?si=f181c3a0e9af480c

Timestamps

00:00 - Start
00:58 - Walter Susini’s career journey
02:38 - Why Coke ran the holidays are coming ads for so long?
05:51 - The power of distinctive assets for Coca Cola - especially jingles
08:34 - Why Pepsi used Coke’s polar bear
11:50 - What the data says about the Pepsi polar bear ad
15:41 - Why Walter is a “Professor of Practice”
18:10 - The failed launch of Coke Energy
21:29 - Innovation in the drinks industry: launching Coke Zero
23:32 - The sweet spot for innovation
25:53 - The political reality of being a CMO
34:00 - Why Walter’s book cover is yellow
37:11 - Why Walter wrote a book on corporate politics
40:29 - How to navigate the politics in a business
42:27 - Why you can still be fired if your performance is great
44:54 - Performance theatre beats actual theatre
47:15 - Why decisions don’t get made in meetings
47:57 - Why vulnerability and psychological safety are non-existent in business
49:33 - Dealing with buzzword hyperfocus
53:39 - How to survive the corporate jungle

Leadership at the top level doesn't come free it costs time, energy, and often the comfort of a predictable life. In this episode, Kory and Jon get honest about what it really takes to lead as a CMO: the personal sacrifices, the travel, the pressure, and the constant balancing act between work and home. From managing time zones on the road to the surprisingly powerful concept of strategic laziness, this is a candid look at what high-performance leadership actually demands, and how to make it sustainable.

Get Uncensored Renegades every week:

Apple Podcasts: https://podcasts.apple.com/gb/podcast/uncensored-renegades/id1868870960
Spotify: https://open.spotify.com/show/7qnkqq0XSpgif9A5ZNgSpX?si=f181c3a0e9af480c

Timestamps

00:00 - Start
00:39 - What sacrifices do CMOs need to make
04:37 - How to balance work with home life
06:36 - Managing time zone differences when you travel
10:41 - How to apply strategic laziness
14:15 - How to lead effectively under pressure from travelling

Last year, I sat down with Jaguar MD Rawdon Glover to unpack one of the most controversial rebrands in automotive history. Now, the car is real and I got a chance to ride around the test track in it.

Joined by Rory Sutherland, we travelled to Jaguar’s HQ to experience the new car in prototype form. What followed was a conversation on whether this radical reinvention is genius or madness.

We dive into the thinking behind the design, the disappearing trade-offs between performance and comfort, and why Jaguar is deliberately challenging convention. Rory brings his trademark perspective on behaviour and perception, including how to rethink “range anxiety” and what makes a product feel truly desirable.

This is a rare look inside a brand attempting one of the boldest transformations in modern automotive history.

Timestamps

00:00 - Start
01:10 - What has gone into creating the new Jaguar?
04:00 - Balancing performance and comfort
05:43 - The power of choosing conflicting goals
07:51 - Why the new Jaguar is being tested on ice?
10:32 - How close is the concept car to the production car?
12:54 - Who is the target audience for the new Jaguar?
14:30 - The design process of the new Jaguar
18:41 - The Spirit of Jaguar Campaign
20:46 - Why the metrics for electric cars need to change
22:13 - Why the new Jaguar is a bargain at £130,000
25:34 - Will petrolheads like this car?
26:37 - Why electrification changes the paradigm of what’s possible
30:47 - Rory’s pitch for removing battery anxiety
33:08 - Why Ferrari and Lamborghini took different approaches to EVs
35:21 - Will the new Jaguar be a Waymo?
36:27 - How are Jaguar predicting demand for this car?
36:41 - How will Jaguar predict demand for the car?
37:57 - The marketing plan for the new Jaguar
40:57 - Is the residual value of electric cars a worry?
42:12 - Customisation options for the new Jaguar
46:03 - What would Rory do if he was in charge of Jaguar
49:26 - The decision behind the bold car colours

Getting fired is one of the most humbling experiences in business, and one of the most instructive. In this episode, Kory and Jon get candid about the times they've been let go, what went wrong, and the hard-won lessons that followed. Jon in particular has a story or two to share (including getting fired twice in 18 months), and between them they unpack what it really takes to survive and thrive in high-stakes leadership roles.

Get Uncensored Renegades every week:

Apple Podcasts: https://podcasts.apple.com/gb/podcast/uncensored-renegades/id1868870960
Spotify: https://open.spotify.com/show/7qnkqq0XSpgif9A5ZNgSpX?si=f181c3a0e9af480c

Timestamps

00:00 - Start
01:22 - What Jon learned from being fired twice
03:35 - How not to get fired
08:20 - How to understand your boss (so you don’t get fired)
10:50 - Align yourself with the company, not just personal goals
13:11 - How Jon got fired for the second time in 18 months
16:12 - Are you the right person to work for a high growth company?
17:50 - Be careful where you get hired

It’s not often you meet a CMO who helped build a unicorn from the ground up while creating an entirely new category. Steve Beckett, CMO of Zwift, joined as employee number five and played a key role in turning Zwift into the global sporting powerhouse it now is.

In this episode, Steve shares how Zwift balanced performance marketing with brand building, deeply understanding the acquisition metrics while making bold brand bets, including becoming the founding sponsor of the Tour de France Femmes avec Zwift. We also explore how the business scaled through COVID, the bold move to launch their own hardware, and the role brand played in raising capital.

This is a conversation about what it really takes to build a category-defining company and why the best CMOs understand both the metrics and the magic.

Sign up to our live event, The Calling, on April 21st here:
https://event.uncensoredcmo.com/events/uncensoredcmo/2044861

Subscribe to our newsletter, The One Thing:
https://newsletter.uncensoredcmo.com/

Listen to our new podcast, Uncensored Renegades:
Apple Podcasts: https://podcasts.apple.com/gb/podcast/uncensored-renegades/id1868870960
Spotify: https://open.spotify.com/show/7qnkqq0XSpgif9A5ZNgSpX?si=f181c3a0e9af480c

Timestamps

00:00 - Start
02:51 - Steve’s work with team Sky
05:05 - Learning about success inside Team Sky
07:09 - From Sky to employee number 5 at Zwift
08:36 - How Zwift invented the indoor training category
13:37 - The behavioural science behind Zwift
14:51 - Has anyone turned pro from riding on Zwift?
17:18 - How Covid impacted Zwift
23:11 - Growing at all costs vs profitability
27:28 - Whats it like working for a founder led startup
29:50 - How brand helped Zwift raise money
32:06 - From selling software to selling hardware
34:14 - Why Zwift sponsor the women’s Tour De France
38:09 - Advice on how to create a unicorn business

Companies have boards of directors to make big decisions, so why don't individuals? Kory does exactly this in her life, so she breaks down why she does it, how she chose the people to be a part of her board, and the kind of decisions they helps her make.

Get Uncensored Renegades every week:

Apple Podcasts: https://podcasts.apple.com/gb/podcast/uncensored-renegades/id1868870960
Spotify: https://open.spotify.com/show/7qnkqq0XSpgif9A5ZNgSpX?si=f181c3a0e9af480c

Timestamps

00:00 - Start
01:17 - What is a personal board of directors?
04:07 - When to use your board of directors
04:51 - What makes a good personal board of directors?
06:21 - How to choose your board
08:58 - The power of networking
11:41 - What not to do with your personal board of directors
12:37 - Finding people outside your industry
19:09 - Why you learn more deeper into your career