In this episode of Flow Radio, we dive deep into the intersection of positive psychology and business with the legendary hotelier and entrepreneur Chip Conley. Chip shares his journey from founding Joie de Vivre Hospitality to becoming the Head of Global Hospitality and Strategy for Airbnb and his creation of the Modern Elder Academy. Discover how Chip leveraged concepts from Abraham Maslow, Carol Dweck, and Mihaly Csikszentmihalyi to revolutionize employee engagement, customer satisfaction, and investor relations through the power of meaning, purpose, and flow. Tune in to learn practical strategies for integrating these ideas into your own business and life.

In This Episode:

00:00 Introduction and Overview of Chip Conley's Career

05:00 The Genesis of Meaning in Business

07:27 Meeting Mihaly Csikszentmihalyi and Learning About Flow

09:32 The Challenge-Skills Staircase Concept

18:27 Applying Maslow's Hierarchy of Needs in Hospitality

23:24 Transforming Customer Experiences

26:29 Balancing Investor Expectations with Meaningful Business Practices

34:55 Positive Psychology at Airbnb

40:43 Super Hosts ROI

41:11 Creating a Can-Do Attitude with Autonomy

42:20 Incorporating Meaning for Hourly Workers

46:58 Closing Thoughts and Reflections

About The Guest:

Successful hospitality entrepreneur and bestselling author Chip Conley is on a mission to reframe our relationship with aging. As the founder of MEA, the world's first midlife wisdom school with regenerative communities, Conley is disrupting both the idea of higher education and senior living. He has both a BA and MBA from Stanford University and an Honorary PhD in Psychology from Saybrook University. He’s been a TED speaker at the prestigious annual conference multiple times

Episode Resources:

Website: https://chipconley.com/

LinkedIn: https://www.linkedin.com/in/chipconleysf/

X: https://x.com/home?lang=en

Instagram: https://www.instagram.com/chipconley/

Facebook: https://www.facebook.com/chipconleyauthor

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