Dr. Natalie Parks from Behavior Leader stopped by the podcast again for another fun conversation. In her previous appearance, we talked about the importance of providing feedback "the right way." And in this episode, we extend that theme and discuss the work that she and her colleagues have done in helping several fire departments in the St. Louis area improve their operations.

In particular, we covered:

• The challenges of consulting in a shift-work setting.
• The cultural idiosyncrasies of fire departments.
• Working with unionized personnel.
• Streamlining policies and procedures for more efficient fire department operations, and,
• Making inroads relative to diversity and inclusion in these settings.

Even if you have no connection with, or interest in emergency service settings, I encourage you to listen all the way through this episode anyway, as I think there are plenty of lessons that easily translate to other workplace environments.

I also want to note that Natalie's company, BehaviorLeader, offers training in the areas of Diversity, Equity, and Inclusion, Leadership, and Business Development. They're even developing a course on inclusion, which you can learn more about here . Be sure to follow their work on Facebook.

Session 161 is brought to you by the following:

• The ABA Marketing Minute from Rich Brooks at Flyte New Media. If you're wondering how to successfully market your ABA practice, go to takeflyte.com/abaminute, and check out Flyte New Media's free 35 minute lesson on building effective websites.
• The Professional Crisis Management Association, or PCMA for short. Later on in the show, you'll hear from one of the most popular podcast guests, Dr. Merrill Winston, where he'll talk about how PCMA helps agencies support individuals who exhibit dangerous behaviors. For more info on them, go to crisisintervention.com.
• If you like what you hear on the Behavioral Observations Podcast, you can support the show by either joining the Patreon group, which provides numerous benefits, or by considering us for your continuing education needs.