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Vanessa Horne: Commerce Commission Competition, Fair Trading and Credit General Manager on the need for KiwiRail to compensate ferry customers
The Commerce Commission says it'll take KiwiRail to court if it doesn't compensate ferry customers.
The rail provider's agreed to pay those disrupted in three Interislander cancellations in early 2023.
KiwiRail had previously treated delays and cancellations from mechanical faults as out of their control, which the Commerce Commission argued misled customers.
The Commission's Vanessa Horne told Mike Hosking KiwiRail should've taken action on its own accord.
She says good businesses get ahead of the game to ensure customers are cared for.
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By Newstalk ZB
3.9
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The Commerce Commission says it'll take KiwiRail to court if it doesn't compensate ferry customers.
The rail provider's agreed to pay those disrupted in three Interislander cancellations in early 2023.
KiwiRail had previously treated delays and cancellations from mechanical faults as out of their control, which the Commerce Commission argued misled customers.
The Commission's Vanessa Horne told Mike Hosking KiwiRail should've taken action on its own accord.
She says good businesses get ahead of the game to ensure customers are cared for.
LISTEN ABOVE
See omnystudio.com/listener for privacy information.
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