Matt Fanslow shares experiences with new hires at the shop, highlighting their questions about air conditioning systems and diagnostic processes. Using a crossword puzzle analogy from Jorge Menchu, Matt illustrates effective diagnostic strategies, stressing the importance of starting with 'simpler' problems to build understanding and gain confidence. Matt praises Jorge for his impact on diagnostic processes and tools, noting that his work has greatly enhanced the capabilities of technicians in the bays.

Show Notes

• Hiring New Technicians (00:01:05)
• Challenges of Answering Questions (00:02:19)
• Understanding Air Conditioning (00:03:37)
• The Importance of Foundational Knowledge (00:06:06)
• Richard Feynman's Insights (00:07:43)
• Diagnostic Processes Discussion (00:12:17)
• Jorge Menchu's Impact (00:14:55)
• Crossword Puzzle Analogy (00:16:02)
• Understanding the Diagnostic Puzzle (00:19:28)
• Focus on Relevant Issues (00:20:38)
• Addressing Quick Diagnostic Questions (00:22:58)
• Acknowledging George Menchu's Contributions (00:24:09)
• Effective Problem-Solving Strategy (00:25:26)

Thanks to our Partner, NAPA Autotech

NAPA Autotech’s team of ASE Master Certified Instructors are conducting over 1,200 classes covering 28 automotive topics. To see a selection, go to napaautotech.com for more details.

Contact Information

• Email Matt: [email protected]
• Diagnosing the Aftermarket A - Z YouTube Channel

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