In this episode of the Ridiculously Amazing Insurance Agent podcast, host Kelly Donahue-Piro brings you a mashup of her 3-minute videos. Kelly discusses the four topics that tend to tick staff off the most. Do you do this? Come on, be honest. We have all been “that boss” at one point or another. Acknowledgment is a part of growth!

Episode Highlights:

• Kelly shares the first thing that tends to tick staff off the most, which is no follow-through. (2:10)
• Kelly mentions why she encourages people to have a written plan. (4:23)
• Kelly explains a common tech challenge she sees in the insurance industry. (6:10)
• Kelly gives the second topic which she calls the black hole of communication. (7:22)
• Kelly shares the third topic, which is using technology that doesn’t work. (12:32)
• Kelly mentions the reason why having an ID vendor in every agency is critical. (13:32)
• Kelly gives the final topic, which is no reviews, bonus plans, or expectations.(15:09)
• Kelly shares her bottom line when it comes to reviews. (15:46)

Key Quotes:

• “I like the idea of...what we know in advance, we can prepare for an advance. So if we have a plan to tackle these with our team, and make sure that we're always presenting in the best light, it's going to be a win-win.” - Kelly Donahue-Piro
• “One of the first things that we work on is trying to clarify communication because when people feel heard, then everything works a lot smoother. If not, it's just very frustrating. You feel like you've been forgotten, you feel like you're not important, and you feel like everybody's working on a different time schedule.” - Kelly Donahue-Piro
• “Everybody is working for their personal lives and for their families, and having an understanding of how your economics work is a big deal.” - Kelly Donahue-Piro

Resources Mentioned:  

• Kelly Donahue-Piro LinkedIn
• Agency Performance Partners