March 03, 2026

Why Employee Reviews Are Broken and What to Do Instead [RR 1081]

53 minutes

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

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In this episode of Coffee with Carm and a Coach, Carm Capriotto and leadership coach Murray Voth explain why traditional employee reviews often fail to build trust, engagement, or real growth. Instead, they advocate replacing formal evaluations with ongoing “Career Alignment Meetings,” and one-on-one conversations focused on coaching, open dialogue, and removing obstacles.

They discuss the shop owner’s role as a coach, the importance of onboarding and positional clarity, and why wage discussions should be separated from development conversations. Murray also shares practical tools, including the three key questions that drive meaningful feedback and real-time coaching moments.

This episode offers a modern, human-centered approach to leadership that strengthens culture, improves communication, and helps employees and shops grow together.

Timestamps

(00:00:00) Introduction: Coffee with Carm and a Coach

(00:03:00) Rebranding the Review

(00:05:30) The Problem with 360 Reviews

(00:08:00) What Employees Actually Want

(00:12:00) Hiring for the Position, Not the Personality

(00:16:00) Modern Onboarding & The 89-Day Check-In

(00:26:00) The Three Magic Questions

(00:32:00) How to Handle Employee Objections

(00:36:00) Separating Wages from Development

(00:41:00) Holiday Bonuses vs. Business Incentives

(00:45:00) The "Rim Wash" Lesson & Bloom’s Taxonomy

(00:49:00) The "Discovery Now" Moment

(00:52:00) Breaking Bread & Setting Protocol

Murray Voth, RPM Training. Listen to Murray’s previous episodes HERE. [email protected]

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

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By Carm Capriotto, AAP

4.9

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