Hello everyone, thanks for tuning in this week! In last week’s episode we chatted about managing MTR turnovers and this week we are going to be talking about managing MTR guest experiences. Ensuring that each of your guests has a great experience is key to keeping your MTR property fully booked out.

In this WIIRE episode, you’ll be hearing how to make your guest experience positive from the time they send their initial inquiry until they leave you a raving review after move-out!

Some of our best tips we’ll be diving into include:

• Why you must be quick to respond to inquiries
• How to mitigate questions in your MTR listing
• Ways to make the barrier to entry low
• What you should do just before, during, and just after, a new tenant moves in
• Items you can provide to guests to make them feel welcome and answer questions before they ask
• How to prepare your guests for move-out and why you should ask for that review!

One of the biggest takeaways from this episode is to look at your property listing from the POV of someone who is looking to rent their first MTR property. Ask yourself: ‘What kind of questions will I have?’ and ‘Do the photos or descriptions provide ALL of those answers?’

We would love to hear how you provide your MTR guests top-notch experiences. Please DM us on Instagram and share with us how you make your MTR property stand out.

Take care, friends!

Resources:

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