In this episode of The Business of Cleaning Podcast, host Tim Clagg sits down with Adon Rigg, Chief Sales and Marketing Officer at Clean Pro Growth Academy, to explore what it truly takes to excel in today’s cleaning industry. From his humble beginnings to becoming a respected industry leader, Adon shares powerful insights on mindset, continuous learning, and building a professional identity in sales. Together, Tim and Adon dive deep into the art of the walkthrough—why it’s the most critical step in winning contracts, how empathy and effective questioning shape client trust, and what every cleaner should capture during site visits to stand out from competitors. Adon also breaks down the changing landscape of janitorial distribution and offers actionable strategies to improve your approach, generate leads, and position your business for growth.