Gym appointment cancellations can be a headache for gym owners. As a gym owner, you want to provide your customers with the best possible experience. 

However, cancellations are an inevitable part of running a business.

An appointment cancellation policy is a set of rules that dictate how a gym member can cancel their membership. The policy outlines the conditions that must be met to cancel a membership, the process for cancellation, and any associated fees or penalties.

A well-designed cancellation policy can not only make the process easier for customers but can also help protect your business interests.

A simple cancellation policy that is well articulated to your clients reduces the likelihood of disputes and ensures that everyone is on the same page.

But we all know that this is easier said than done.

Tune in to this episode as Tim and Randy explain what a successful appointment cancellation policy looks like and how to implement one in your gym.

Key Takeaways

- FitPro Growth Summit update (00:43)

- Do you have a cancellation policy (02:27)

- What is a no-show policy (06:09)

- Holding your clients accountable (08:13)

- Articulating your gym policies to clients (11:28)

Additional Resources

- Learn more about our Brand New Coaching Program for Gym Owners

- Grab your tickets for the 2023 FitPro Growth Summit  

- Learn more about The Iron Circle 

- Business Talk with Fitness Professionals Facebook group 

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