Key Takeaways:

03:25 - How to use this time as an opportunity  

05:07 - Optimistic vs. Pessimistic? 

06:08 - How to maintain a level of high optimism 

10:22 - Shift your focus from obsessed to excited about the future 

14:15 - People are on camera now more than ever having to confront their image 

16:58 - Pivoting in a new direction

Quotes:

“How do you shift your focus? Are you focusing on the things you have control over or are you focusing on things you can’t have control over?” (02:34) (Jason)

“Can’t control what happens to you but you can control your response to it.” (03:13) (Doug)

“This is not a time to be on vacation, this is a time to double-down, be overly optimistic for your staff” (04:43) (Jason)

“You get to choose how you want to feel” (05:19) (Jason)

“Your reality is created by the agreements you make with other people, but also the agreements you make with yourself.” (10:46) (Jason)

“Your job as a salon owner is to maintain this widely obsessive optimism for everyone around you, especially your team, especially your guests.” (13:35) (Jason)