Key Takeaways:

1:47 When pressure happens, people’s real character shows up

6:36 Having tougher conversations about, who do we really want to do business with and during this process.

12:53 Ask yourself, “How can I show up bigger?”

15:53 Correct the behavior, not the person

18:45 How diamonds are forged

Quotes

“It’s asking the question, “What can I do” not, “I’m sorry, I can’t.”

(11:31) (Jason)

“What I would say is, whether it’s vendors, stage, or guests, show gratitude and let them know that you appreciate them.”  (14:58) (Doug)