When we've been managing for a long time, it can be easy to fall into the trap of telling and directing, but the truth is, there is nothing more powerful than a thoughtful question. 

In this conversation with Albert Shum, former Corporate Vice President of Design at Microsoft, we discuss how thoughtful questions empower teams, the importance of having a principled approach to leadership, and a framework for navigating and leading through change and uncertainty. 

About Albert: 
Albert was a consumer product designer at Nike, spent 15 years leading design and humanizing technology at Microsoft, and has recently begun a new chapter focusing on Responsible design and design education.

Resources mentioned in the show:
Check out Albert's LinkedIn newsletter Design Loft
Kubler Ross Change Curve

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