You know when a slightly negative message from a customer lands in your inbox and your heart sinks a little - Today we're exploring exactly how to handle those tricky communications with grace, and perhaps even find something valuable in them along the way. What I've discovered about handling unexpected client messages is fascinating - particularly how even the most experienced creative entrepreneurs can feel that initial sting, and why that sensitivity might actually be one of our greatest strengths...

Key Moments:

• [00:00] Introduction: Receiving negative messages
• [02:58] How digital communication changes the way we interpret messages
• [04:59] How we can handle these messages with grace, and what they can teach us about ourselves and how we run our businesses
• [05:54] Analysing message content and how we can perceive them
• [11:47] Why developing resilience doesn't mean becoming immune to feedback
• [13:00] Strategies and practical steps to overcome difficult communications
• [16:34] Understanding how we can utilise these messages to actually improve our businesses
• [19:04] Summary as Philippa reflects back on the original message she was sent that inspired the podcast episode.

Notable Quotes:

"Those challenging messages, while never enjoyable, can actually teach us something valuable. They can help us strengthen our businesses, refine our communications, and develop a more resilient approach."

"The very fact that these messages affect you shows just how much you care about what you do. That's not a weakness to overcome - it's a strength to work with."

Resources:

• Read This Week's Full Journal Post
• www.philippacraddock.com

Share Your Insights:

I'd love to hear about a time when you transformed a challenging communication into an opportunity for growth. Pop over and share your thoughts with me over on Instagram - @philippacraddock I'm always here and love to discuss your insights and experiences...

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