Your front desk is glued to Instagram, your schedule is leaking, and your A-players are quietly fuming. In this episode, Dr. Jason breaks down a real listener email and walks through a simple path from chaos to consistency. You will learn the difference between triangular accountability and peer to peer accountability, how to define “winning” for the front desk so expectations are crystal clear, and when to offer grace vs when to set consequences. If you have ever lightened someone’s workload to “help” and accidentally punished your rock stars, this one will sting in the best way.

You’ll get:

A quick script to shift from tattling to peer accountability

A checklist to reset standards for phone use and align to core values

How to tie behavior to metrics so coaching is objective, not emotional

When to escalate from coaching to write up to part ways

A reminder to protect culture by not redesigning systems around C players

Perfect for: owners and leads who want a focused, no drama plan to get phones down and productivity up.