In this episode, I’m joined by workplace conflict resolution expert Catherine Gillespie to share her advice around navigating and resolving conflict and cultivating a harmonious and professional workplace.

As practice owners, managing our team is a big part of our responsibilities. However, as is the nature of managing people, conflicts are bound to arise.

Catherine Gillespie brings a wealth of skill to her clients. With particular expertise in teaching communication and workplace conflict resolution skills, Catherine has made a marked difference to the organisations she has worked with. She empowers teams and managers to adopt constructive styles that support harmony, productivity and progress in the workplace. Catherine has a particular interest in Challenging Behaviours and High Conflict Personalities & Situations within the workplace.

As a qualified and Nationally Accredited Advanced Mediator, Catherine is able to support parties to more fully understand their dispute and work towards agreements for future workplace behaviours and interactions.

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In this episode, we discuss:

4:54 Why people are seemingly so self-entitled in the workplace

6:10 What makes a team a team

9:00 Cultivating a culture that focuses on supporting the business

10:59 How workplace conflicts arise

13:04 Maintaining professional yet friendly relationships in your practice

17:19 Tips for creating a harmonious team

20:23 The importance of communicating expectations clearly

25:38 Understanding types of conflict

29:34 Mediating conflict between two coworkers

36:13 What harmony looks like in the workplace