If you've followed this podcast for awhile (or are a member of any of my programs and participate in my free training), you know when I teach - I go step-by-step and break things down to make understanding and implementation easier. As we are learning the ins-and-outs of the client experience (CX), a key piece to "seeing" it within your business is understanding the 3 stages of the CX. The 3 stages are the new, active and alumni stage. But not all businesses have all 3 stages. And to determine when each stage starts and stops for your business needs to be considered. We dive into the 3 stages in this episode, #156 so join me!

All resources mentioned in this episode of the Roadmap to Grow Your Business podcast, can be found on the show notes page at www.staceybrownrandall.com/156.