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Welcome to episode 165 of the Laundromat Resource Podcast with your host, Jordan Berry! In this episode, we have the inspiring duo, Donnell and Tahra Wright, who share their incredible journey of turning a struggling laundromat into a thriving community hub. If you're a laundromat owner, you won't want to miss this episode packed with actionable insights, pro tips, and heartwarming success stories.
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Show Notes:
https://laundromatresource.com/show165

📌 Key Takeaways:
- Transformational Journey: Discover how Donnell and Tahra applied their real estate experience to renovate and rebrand Mystic Kim into Bubbles and Baskets Laundromat.
- Effective Cleaning Protocols: Learn about their meticulous 2-hour cleaning process and the importance of maintaining a spotless laundromat.
- Customer Conversion Strategies: Find out how they successfully converted self-serve customers to their wash, dry, and fold service by emphasizing convenience and time-saving.
- Community Engagement: See how the Wrights turned their laundromat into a community hub with events like comedy shows and art galleries.
- Pricing Strategies: Understand how they determined the appropriate pricing for their services, and why raising the price can sometimes be the right move.
- Marketing and Customer Retention: Learn about their word-of-mouth marketing strategies and how they leveraged social media to connect with their community.
- Pro Tips for Business Success: Donnell shares invaluable tips on managing a team, engaging with customers, and maintaining a positive environment.
- Persistent Negotiations: Hear how Tahra and Donnell's persistence paid off during their negotiations to purchase the laundromat, and their unique approach to building a relationship with the previous owner.
- Innovative Renovations: Get insights into their renovation plans, including the installation of LED lighting and strategic decision-making in refurbishing the laundromat.
- Customer Service Excellence: Donnell highlights the significance of knowing customers by name and providing a homely atmosphere to enhance customer satisfaction and loyalty.


As a laundromat owner, this episode will equip you with practical knowledge and inspiring stories to help you elevate your business. From cleaning protocols to effective customer engagement and community involvement, Donnell and Tahra's journey offers a blueprint for transforming your laundromat into a success story.

🎧 Listen Now!
Don't miss out on this episode filled with expert advice and motivation. Whether you're looking to improve your existing laundromat or planning to start one, episode 165 with Donnell and Tahra Wright will provide you with the tools and inspiration you need.
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**#LaundromatResource #LaundromatOwner #BusinessSuccess #CustomerService #CommunityEngagement #WashDryFoldService #MarketingTips #ProTips #RenovationSuccess #SmallBusiness #BubblesAndBaskets**
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