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Welcome to show 178 of the Laundromat Resource Podcast! This week, we're diving deep into the art of creating an exceptional customer experience in the laundry industry with the innovative team from Clean Cloud.

What does it take to transform a fleeting interest into loyal, "sticky" customers who keep coming back? Join host Jordan Berry as he sits down with industry experts John and David to unravel the intricacies of customer journeys, from their first impression on day 0 to solidifying habits by day 100.

Discover powerful strategies such as:

• Drip Marketing Campaigns & Habit Formation: Learn how to keep your customers engaged and returning, inspired by successful models like Starbucks.
• Boosting Your Online Presence: Explore the vital role of Google rankings, reviews, and an engaging website in attracting new customers.
• Referral Programs & Hyperlocal Marketing: Uncover cost-effective ways to leverage your existing customers to grow your business.
• Cutting-Edge Tech Solutions: See how Clean Cloud's suite of tools can transform your operations, from seamless pickups and deliveries to powerful data analytics.

Get insider tips on everything from SEO and local search optimization to providing unforgettable in-app experiences that keep customers hooked.

Episode 178 isn't just a discussion; it's a roadmap to revolutionize your laundromat business. Listen now and ensure your customer base grows and thrives in 2025!

Catch the full conversation to tap into actionable insights and set your laundromat on a path to sustained growth. Plus, don't miss our live Q&A session on January 21st at 4 PM Pacific/7 PM Eastern—your chance to ask the experts directly and kick-start the year with a bang!

Ready to enhance your customer journey and dominate your market? Hit play and transform your business today!

Join the Q&A: https://www.youtube.com/watch?v=vgMtbW6fSXc (click the notification bell!)

Check out Clean Cloud: https://cleancloudapp.com/

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