eCommerce Badassery

25. Creating a Great Customer Experience and Building the Know, Like and Trust Factor


Listen Later

You’ve heard the term know, like and trust… but the real question is how do you actually create that? Today we’re going through 6 things you can focus on right now to help you build the know, like and trust factor to grow your eCommerce business.

 

What You’ll Learn: 

  • The 3 MOST important questions to ask yourself to create a great customer experience
  • What your audience is craving and how to give it to them
  • How to create policies and procedures in your business that make your customer happy
  • Go Deeper:

    Simon Sinek: Start with Why TED Talk

    Ideal Customer Experience Study

    Bob Burg: Author, The Go-Giver


    Read the Full Shownotes

    http://ecommercebadassery.com/building-the-know-like-trust-factor/

     

    Get the Badass Holiday Planning Guide!

    Need a deeper dive into all things Holiday planning? Get your hands on my holiday planning eBook for just $47. We go super deep into all the things and you’ll have lifetime access so you’ll get yearly updates! Consider it your Holiday campaign planning bible and you can tailor these same concepts to manage all the big campaigns in your business. Get the details at ecommercebadassery.com/holidayguide

     

    Want More Badassery?

    Join the eCommerce Badassery Facebook Group and connect with other eCommerce entrepreneurs just like you! 

    Let’s connect on Instagram @ecommercebadassery

     

    Ready to Level Up Your Email Marketing & eCommerce Business?

    Try the Klaviyo Email Marketing Platform - Built specifically for eCommerce, serving entrepreneurs, and iconic brands.

     

    Work With Me

    Interested in getting my brain focused on YOUR business? Book your free clarity call and let’s see how I can help get you to the next level!

     

    Rate, Review, & Subscribe

    Like what you heard? I’d be forever grateful if you’d rate, review and subscribe to the show! Not only does it help your fellow eCommerce entrepreneurs find the eCommerce Badassery podcast; it’s also valuable feedback for me to continue bringing you the content you want to hear.

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    eCommerce BadasseryBy Jessica Totillo Coster

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