Scott Walker is one of the world’s foremost experts on negotiation.

When hostage situations, kidnappings, or cyber attacks put lives and livelihoods at stake, Scott is the crisis negotiator called in to resolve the chaos.

Having successfully negotiated over 300 high-stakes incidents, Scott shares the field-proven principles from his best-selling book "Order Out of Chaos" - hailed as "A Masterclass in Communication Excellence" by The New York Times.

Today, Scott trains leaders and teams to negotiate better deals, resolve conflict, navigate crises, and thrive under intense pressure.

In this fascinating clip, he reveals how to negotiate with pirates, and why kidnappers are just business people looking for a great deal. 

For Oliver’s full conversation with Scott, check out episode 239.

Having spent over a decade negotiating with hostage-takers and criminals, Scott's strategies for navigating uncertainty and conflict prove indispensable for any leader or professional.