"A process on paper is just words unless there’s accountability behind it. That’s when it actually means something." – Courtney Weaver

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What’s in this episode:

Establishing a Meeting Cadence: They outline the meeting structure essential for accountability, including daily huddles, weekly one-on-ones, monthly reviews, quarterly check-ins, and annual planning.

Identifying Issues Early: Michael and Courtney discuss the importance of addressing issues immediately and not letting them fester. They introduce the “30-60-90 Day System” for managing and improving performance.

The Three Strike Rule and Communication: The process begins with a verbal warning, followed by a written plan, and eventually leads to termination if issues persist. They emphasize documenting every step and having clear expectations.

Coaching with Facts, Not Feelings: Courtney explains how coaching should focus on factual performance metrics rather than emotions, using examples of lateness and underperformance as common issues.

Consistency as the Standard of Excellence: Michael stresses the importance of a consistent standard of excellence within the organization, giving examples of setting expectations around punctuality, production, and behavior.

Accountability Conversations Are Positive: Michael reframes accountability conversations as positive coaching sessions, which are essential for keeping everyone on track.

In this episode of The Insurance Buzz, Michael and Courtney Weaver dive into the importance of accountability for driving team success. They introduce their “30-60-90 Day System” to manage performance, emphasizing that clear expectations, consistent communication, and documentation are essential. From daily huddles to weekly one-on-ones, they outline how structured check-ins prevent issues from escalating. Reframing accountability as a positive coaching process, Michael and Courtney encourage focusing on facts over feelings to build a culture of excellence where team members understand and meet high standards.

RESOURCES + LINKS

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