These are crazy times for all of us, and now more than ever it’s up to you to deliver dining experiences that WOW your guest, make them forget their daily routine and give them a memorable escape. This is the “key” to loyalty, repeat business and the pride that comes from making guests happy.

In this episode of the Restaurant Rockstars Podcast, I’m speaking with Bob Ray, the C.O.O. of Margaritas a 25 location Mexican concept that really knows how to dazzle its patrons. Imagine walking in the door and feeling the hospitality, sights, sounds and tastes of south of the border. You’ll really feel like you’ve just landed in Acapulco or Mazatlán.

Listen as Bob speaks to:

- How providing authentic and genuine dining experiences leads to high check averages, repeat business and glowing reviews

- Effective on-boarding, staff training and retention

- Providing staff with the tools they need to succeed and time-off to recharge

- Vital technology for convenience, productivity and enhanced guest experiences

- Management priorities and proven results

- Margarita’s proven marketing strategy

And how this restaurant group achieved 20% sales increases during multiple quarters of the pandemic and a 50% higher cash contribution YTD 2021.

Don’t miss this one, then go Rock YOUR Restaurant!

Roger

Show Notes: https://bit.ly/E299RRP

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