Having great conversations sounds like it should come naturally, but that isn't always the case. Effective communication is learned and can deliver great outcomes for businesses, teams, and their patients or clients. In this episode, Chris Fennings, author of The First Minute: How to Get Start Conversations that Get Results, joins us to talk about just that. Chris is a masterful communicator who is on a mission to help the more technical, Type A people (as many dentists are!) to become really great conversationalists and communicators. 

This episode covers how to frame conversations, the difference between frameworks and scripts and why you should choose the former, common mistakes people make in communication and how to avoid them, and so much more.