Management is the old way of running your business. Leadership and delivering hospitality excellence is the way forward.

During this time of labor challenges, shifting this approach will not only attract and retain great people, but uplevel your guest service and satisfaction.

In this episode of the Restaurant Rockstars Podcast, I speak with Tina Hewett-Gordon, a 31-year leader at the Nonantum Resort on the coast of Maine. Tina’s style of recognizing talent, empowering her team, and dazzling guests is an inspiration to our industry demonstrating how run a truly great hospitality organization.

The Nonantum has been recognized as one of the Best Places to Work in Maine, while Tina has won numerous awards for service including the “State of Maine Governor’s Award for Excellence in Tourism”.

Don’t miss this episode as Tina shares:

- Being recognized and promoted to lead 3 decades ago.

- How to recognize talent, lower turnover and deliver the best to the guest each day

- What great new hires bring to the table.

- Her successful team “onboarding & training” philosophies

- Recognition & Rewards that inspire and motivate staff.

- A typical day in the life of a hospitality leader

- The importance of a strong company culture

And of course, Tina’s service and advocacy to our industry at large.

Watch or listen to this episode and then go out there, empower your team and Rock YOUR Restaurant!

Roger

Thank you to our sponsors:

VERGE Funding Group: Set up your personal meeting with Karen to see how much money your business may qualify to get back at this link:

https://calendly.com/vergefundinggroup/erc-qualifying-call-rrs

The Restaurant Academy: Everything you need to know to optimize profits and maximize sales https://restaurantrockstars.com/joinacademy/

Popmenu - For a limited time only, popmenu is offering our listeners $100 off your first month plus an unchanging lifetime rate. FREE Demo: https://www.popmenu.com/rockstars

The Birthday Club – Get new and repeat business, fill your tables and boost sales with Birthdays: https://jointhebirthdayclub.com/BirthdayRockstar/