There are those operators running a restaurant and those who are running a business and those are two very different approaches.

In this episode of the Restaurant Rockstars Podcast, I’m speaking with Dan DeLeon of Grumpy’s Restaurant Company, a full-service breakfast, lunch & brunch concept.

This winning franchise starting with a tired restaurant that had a good name but had changed hands a few times and needed a complete makeover.

Dan and his wife Morgan, who also happens to be V.P. of Operations took their prior experience, worked “On” the business, and now have the big picture outlook on steady future growth as they add new units to their company.

Watch or listen as Dan talks about:

- The importance of business acumen and prior restaurant experience to grow a concept.

- Having a vision for what could be and then methodically executing all the details.

- Going home everyday after 2 PM to family and not being “tied” to the operation

- Grumpy’s winning restaurant company culture and core values

- Knowing your customer and honoring their values and expectations

- How Grumpy’s maintains margins while keeping prices reasonable

- Keeping ticket times in line and maximizing table turns

- Their successful retail merchandise program as a “brand builder”

And of course, being family friendly and always “giving the people what they want”!

Don’t miss this episode then go out there and ROCK your own Restaurant!

Thank you to our sponsors:

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