The Amy Porterfield Show

#359: Customer Support 101: Proven Strategies To Create Life-Long Customers


Listen Later

My secret for creating a sustained, successful business? Customer support excellence! 

11 years in business, thousands of customers served, and I think it’s safe to say I’ve learned a thing or two about how to make a customer's experience top-notch and unforgettable.

Would you like my secrets? Well, entrepreneurial friend… you’re in luck!

In this episode, I’m giving you all my best tips and strategies for empowering your customers, making them feel genuinely important, and providing them with a customer journey like they’ve never experienced before. 

Your business is not a transactional organization, it’s a transformative organization. 

When you remember this in all you do and the decisions you make, you’ll set your business and community up for success, support, and a life-long relationship. 

Learn my top tips for enhancing your customer experience wow-factor!

  • [05:32] You need to decide what the “wow-factor” means to you. For us, it's doing all the right behaviors with all the right intentions for all of the right results. 
  • [06:29] Number 1: Listen diligently to your customers and meet them where they are -- understand their pain points and where you can serve them better. Be transformative not transactional.
  • [10:19] Number 2: Be transparent. Identify who your course is not for and who it’s a good fit for.
  • [11:52] Number 3: Slow down and celebrate your students. When you celebrate your customers, you'll be amazed at how you create life-long loyal customers.
  • [19:21] Hot tip: Don't be afraid to use your virtual assistant to help support your current and future customers.
  • Rate, Review, & Subscribe on Apple Podcasts

    ‘I love Amy and Online Marketing Made Easy.’

    ...more
    View all episodesView all episodes
    Download on the App Store

    The Amy Porterfield ShowBy Amy Porterfield

    • 4.9
    • 4.9
    • 4.9
    • 4.9
    • 4.9

    4.9

    4,561 ratings


    More shows like The Amy Porterfield Show

    View all
    The Smart Passive Income Online Business and Blogging Podcast by Pat Flynn

    The Smart Passive Income Online Business and Blogging Podcast

    3,453 Listeners

    A HUMAN PROJECT by Wesley Chapman the Founder of A HUMAN PROJECT & Ryan Andrews: Talking hard hitting real issues to start a human conversation

    A HUMAN PROJECT

    176 Listeners

    The Life Coach School Podcast by Brooke Castillo

    The Life Coach School Podcast

    8,794 Listeners

    Progress Mode with Brendon Burchard by Brendon Burchard

    Progress Mode with Brendon Burchard

    3,598 Listeners

    Earn Your Happy by Lori Harder | YAP Media

    Earn Your Happy

    2,788 Listeners

    Knowledge For Men by Andrew Ferebee

    Knowledge For Men

    674 Listeners

    Build Your Tribe | Grow Your Business with Social Media by Brock Johnson

    Build Your Tribe | Grow Your Business with Social Media

    2,619 Listeners

    Social Media Marketing Podcast by Michael Stelzner, Social Media Examiner

    Social Media Marketing Podcast

    1,454 Listeners

    The Solopreneur Hour Podcast with Michael O'Neal by Michael O'Neal and Unemployable Co-Hosts

    The Solopreneur Hour Podcast with Michael O'Neal

    580 Listeners

    Social Triggers Insider with Derek Halpern by Derek Halpern

    Social Triggers Insider with Derek Halpern

    365 Listeners

    The Human Upgrade: Biohacking for Longevity & Performance by Dave Asprey

    The Human Upgrade: Biohacking for Longevity & Performance

    7,224 Listeners

    Boundless Life by Ben Greenfield

    Boundless Life

    5,014 Listeners

    Onken's World Podcast by Nick Onken

    Onken's World Podcast

    141 Listeners

    The StoryBrand Podcast by StoryBrand.com

    The StoryBrand Podcast

    1,938 Listeners

    The Goal Digger Podcast | Top Business and Marketing Podcast for Creatives, Entrepreneurs, and Women in Business by Jenna Kutcher

    The Goal Digger Podcast | Top Business and Marketing Podcast for Creatives, Entrepreneurs, and Women in Business

    12,079 Listeners

    Everything Is Energy with Cathy Heller by Cathy Heller

    Everything Is Energy with Cathy Heller

    7,734 Listeners

    The Marie Forleo Podcast by Marie Forleo

    The Marie Forleo Podcast

    1,650 Listeners

    Young and Profiting with Hala Taha (Entrepreneurship, Sales, Marketing) by Hala Taha | Entrepreneurship, Sales, Marketing | YAP Media Network

    Young and Profiting with Hala Taha (Entrepreneurship, Sales, Marketing)

    1,346 Listeners

    Powerhouse Women by Lindsey Schwartz

    Powerhouse Women

    884 Listeners

    The Jasmine Star Show by Jasmine Star

    The Jasmine Star Show

    2,612 Listeners

    Build with Leila Hormozi by Leila Hormozi

    Build with Leila Hormozi

    959 Listeners

    Good Content with Shannon McKinstrie by Shannon McKinstrie

    Good Content with Shannon McKinstrie

    151 Listeners