In this episode of the Restaurant Rockstars Podcast, I’m speaking with Jim Collins, the owner of Town Kitchen and Grill in California.

Jim wasn’t born from the restaurant business, but he certainly has a way with running a successful restaurant and leading his employees to greatness!

Listen as Jim shares his story, failures, successes, and his philosophy on running a great restaurant including:

• Valuable lessons learned from his tech career that he applies to his restaurant daily

• His passion of building a great restaurant and recognizing his people’s successes

• The true meaning of leadership

• Early restaurant experiments, failed ideas, and ultimate successes

• Necessary technology that fills seats

• The importance of knowing your restaurant numbers and tracking “kpi’s”

• The guest experience is what it’s all about

• If it’s not fun anymore, why do it?

Whether you’re running a single location or building a national chain, Jim’s approach is a model to be followed.

And his restaurant employees really love his free-meal policy!

Don’t miss this episode! Show Notes - https://bit.ly/E385RRP

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Roger

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