Jim Harter: It’s the Manager

Jim Harter is the Chief Scientist for Workplace at Gallup. He has led more than 1,000 studies of workplace effectiveness, including the largest ongoing meta-analysis of human potential and business unit performance. He is the co-author with Jim Clifton of the new book, It’s the Manager: Gallup Finds That the Quality of Managers and Team Leaders is the Single Biggest Factor in Your Organization’s Long-Term Success*.

Key Points

Millennials and Generation Z have influenced the changing nature of work. Six key findings from Gallup:

People don’t just work for a paycheck — they want a purpose.

People are no longer pursuing job satisfaction — they are pursuing development.

People don’t want bosses — they want coaches.

People don’t want annual reviews — they want ongoing conversations.

People don’t want a manager that fixates on their weaknesses.

People say, it’s not my job — it’s my life.

Resources Mentioned

It's the Manager: Gallup Finds the Quality of Managers and Team Leaders is the Single Biggest Factor in Your Organization's Long-Term Success* by Jim Clifton and Jim Harter

CliftonStrengths (formerly StrengthsFinder) assessment

Gallup Access

Book Notes

Download my highlights from It’s the Manager in PDF format (free membership required).

Related Episodes

These Coaching Questions Get Results, with Michael Bungay Stanier (episode 237)

How Teams Use StrengthsFinder Results, with Lisa Cummings (episode 293)

Three Steps to Great Career Conversations, with Russ Laraway (episode 370)

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