The Savvy Dentist

495: Gus Balbontin - Why disorder is a competitive advantage


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Welcome to The Savvy Dentist Podcast with Dr. Jesse Green, where we explore the intersection of dentistry, business, and personal growth to help you create a practice and a life you love.

In this episode of The Savvy Dentist Podcast, Dr. Jesse Green we have a truly fascinating guest … Gus Balbontin, a renowned entrepreneur, investor, and former Executive Director and CTO of Lonely Planet. Gus is a master of navigating uncertainty and leveraging disorder as a competitive advantage. In a world where businesses are constantly disrupted, he believes that embracing change, rather than resisting it, is the key to long-term success.

In this episode, we’ll explore how disorder, when harnessed correctly, can drive innovation, agility, and growth within your dental practice. Gus will share insights from his experience leading companies through transformation and explain why structure and predictability aren’t always the best path to success. We’ll discuss how to stay adaptable, make smarter business decisions in uncertain times, and create a practice that thrives in an ever-changing market.


If you’ve ever felt overwhelmed by change, struggled with systems that feel too rigid, or wondered how to stay ahead in a competitive industry, this conversation is for you. Get ready to rethink the way you approach your practice, learn how to turn uncertainty into opportunity, and discover why a little bit of disorder might just be your greatest asset.


Let’s dive in with Gus Balbontin on The Savvy Dentist Podcast with Dr. Jesse Green!


  1. [02:29] - Why you should prepare your dental practice for the future.
  2. [06:12] - Your business behaves in line with the sum of the behaviors of the people in the business. How to get the behaviours in balance.
  3. [08:55] - Fixing problems in your business - going from disorder … to order.
  4. [14:28] - An example of disorder in business .. and an example of order in business. Models you can apply to your practice.
  5. [16:22] - Are you NAVY … or PIRATE?
  6. [20:38] - Setbacks v. Failures. The difference between the two and how to lead your team through them.
  7. [28:04] - Where possible … bring some NOVELTY to your business. Gus explains some ways on how to bring the fun to work.
  8. [32:04] - Are you thinking of starting your dental practice? Gus shares his tips for you.

Mentioned in this episode:

Savvy Dentist Team Training Bundle

If your practice can’t run without you, it’s time for systems - not more theory.

That’s why we created the Savvy Dentist Team Training Bundle - five powerful, system-driven programs including Front Desk All Stars, the Million Dollar Dentist, Practice Manager Masterclass, Advanced Treatment Coordinator Training, and High-Performance Hygiene.
Each course delivers practical, step-by-step systems your team can use every day to build accountability and create a self-managing practice.
Save $2,000 for a limited time — visit savvydentist.com/team-training.

Team Training Bundle 2025

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The Savvy DentistBy Dr Jesse Green

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