The way customers and staff experience our cafes is based many experiences and moments taken together to form what they know as our culture or brand. Each experience can be broken down into many different parts that happen within even one visit and the smart operator knows that unless there is a plan set up ahead of time for how we want those moments to go, then we will provide less than stellar service. The customer loses out on experiencing our best, and we lose out on keeping good customers and good staff.

Today we are going to be talking about a few critical workflows I believe every coffee bar needs to have detailed nd trained on in order to serve people very well every day. Take this episode as an assignment and go create these for your shop as soon as you can! Include the staff and launch these as guiding processes so your coffee shop will thrive.

In this conversation we layout the plan for:

• Menu Workflows
• Change workflows
• Customer Experience workflows

Related episodes:

• 399: Encore Episode! How to Change Things in the Cafe
• 307 : 10 Simple ways to Level Up your Coffee Shop
• 291 : What to do if Your Baristas Wont Listen to You
• 191 : Retraining your Staff on new Standards
• 424: Developing Menu and Hospitality Guides
• 421: Encore Episode: Simple, Powerful, Hospitality w/ Philip Paul Turner
• 058 : Holiday Hospitality

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