When you think about the things that make the biggest difference in culture, hospitality experience, staff morale and the profitability of your coffee shop, you would be forgiven for being overwhelmed. There are so many moving parts in food and beverage operations it's hard to know what lever to pull to make a difference.

Well the good news is that, according to today's guest, when you apply focus and systems to the most critical 30% of those areas that make up you cafe, you will transform the business and go from striving, to thriving!

I am very pleased to welcome to the show, Preston Lee of The 30% Rule!

With over 20 years in the business and being a part of 25 restaurant openings, Preston is on a mission to help independent restaurant owners gain the knowledge and best practices on how to best train, lead, and nurture their staff to build a robust culture. Ultimately leading to the highest level of consistency and customer retention.

Today we talk with Preston all about how some hard lessons learned early on in his carrier shaped him and what he does now to help hospitality businesses with their culture, sales, training, and quality.

This is a really motivating talk that I hope focuses you on the right areas to make the biggest difference in your coffee shop.

In this conversation we layout the plan for:

• The Importance of Training and Development
• Systems and Structure in Hospitality
• Setting Expectations and Accountability
• The Importance of Systems for Job Security
• Focusing on the 30% That Matters
• Expectations for Turning Around Operations
• Training as the Key to Change

Links:

Instagram: @the30rule

Instagram: @the_30_rule

www.the30percentrule.com

Related episodes:

• 330 : Establishing Systems in Your Coffee Shop
• 430 : Embracing "Unreasonable Hospitality" w/ Will Guidara | Thank You NYC + The Welcome Conference
• 453 : The Craft of Operations
• 339 : What Good Barista Training Produces

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