Even with all the conversations and tools available to us around the subject of hospitality, it is easy to engage in the pursuit of it in a way that ends up not resonating and lacks meaning. We can go through the motions, inspired as we are by the example of others, and not see the magic we assumed would follow our efforts. So, what does running a coffee shop with meaningful hospitality look like?

Today we are going to deep dive into this subject and breakdown for you in detail the areas, levels, and methods for engaging in and cultivating meaningful hospitality both across the bar and behind it.

We cover:

• How meaningful hospitality as a lifestyle and conviction.
• Why aligning business values with operations is crucial
• Recognizing and rewarding positive actions
• How building trust takes time and consistent effort
• Every interaction should validate the customer's significance.
• Why protection and accountability is important in meaningful hospitality
• Where patience and understanding human needs is fit in effective hospitality
• Understanding individual needs is crucial for effective service
• Why systems should support the values of the business
• Consistent application of standards is essential for fairness
• Mutuality and co-creation enhance the hospitality experience
• Why emotional metrics are as important as numerical ones
• Continuous learning is vital for hospitality providers
• Letting go of outdated practices is necessary for growth

This was originally a talk developed for a webinar put on by our coffee friend, Sarah Naylor of Day Break Coffee cart.

See the link below to learn more about what she does!

Link:

www.daybreakcoffeecart.com

Related episodes:

• 430 : Embracing "Unreasonable Hospitality" w/ Will Guidara | Thank You NYC + The Welcome Conference
• 424: Developing Menu and Hospitality Guides
• 421: Encore Episode: Simple, Powerful, Hospitality w/ Philip Paul Turner
• 343 : Founder Friday! "Curated Edition" | Hospitality + Meeting People Where They Are
• Spiders and Customer Service
• 271 : Why the Cash Register Controls Everything
• The Broken Chair
• The Difference of Deference to your Staff
• Systems as Care

INTERESTED IN 1:1 CONSULTING AND COACHING?

If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email

[email protected]

of book a free call now:

https://calendly.com/chrisdeferio/30min

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