Workflow and bar presence are the necessary foundation on which coffee shines.

Lately I have been doing a lot of cafe design and training work. One of the central themes of training and design is that both the space and the people using it are effective in their role. Once the bar is built, it falls on us to bring it to life with our actions. Having a great bar presence and workflow is not just about efficiency, it is part of the substance of what our businesses are built on and without it, we are frustrated and held back in our ability to receive and give a great experience in the coffee shop.

Today I want to share with you some tips on how you can conduct yourself and train your team to have workflow that works and a presence behind the bar that keeps you in control, confident, and able to communicate to the customer what you intend to communicate, not the desperate and frenetic feeling we tend to broadcast when or shops are busy.

Coffee and coffee people's success both rely on professionals to dial in their tools AND themselves to produce something of worth that grows in demand and sustains the whole.

How we work matters and I hope today's episode helps!

Related episodes:

• 002: Master Your Workflow w/ Ryan Soeder
• 084 : Crushing the Rush : Tips and Best Practices for Busy Times
• 167 : Handing off the Shift : 4 Tips to Avoid Chaos

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