Besides hiring the right person for the role in your coffee shop, onboarding and training is the most important thing to get right so those you bring on and the customers who trust you brand, are set up for success. It is therefore little wonder why, when training and on-barding are skimped on, the hospitality, quality, and then sales go down as customers lose trust.

Today we are going to be discussing how to approach the development and execution of onboarding and training in a way that creates the best chance for success. I would emphasis that this episode is one among many listed below that I feel need to be listened to in order to bring about an understanding of what tips, steps, and insight make sense to apply to your cafe.

When it comes to operations and building these kinds of programs and systems, the engagement of leadership in curating them to serve their people is a never ending task. It helps to embrace the "always" nature of this part of running a cafe just as much as a barista will always be expected and hopefully take joy in, making and serving drinks. 

 

 Related Episodes: 

• 339 : What Good Barista Training Produces
• 235 : 4 Tips for Training your Staff
• 191 : Retraining your Staff on new Standards
• 424: Developing Menu and Hospitality Guides
• 330 : Establishing Systems in Your Coffee Shop
• 248 : The 5 Elements of Resourcing your Team
• 296: Holistic Barista Training w/ David Castillo of Go Get Em Tiger , Los Angeles
• 271 : Why the Cash Register Controls Everything

 

THERE IS STILL TIME!!!  

ATTENTION CAFE OWNERS w/ 2+ Years of running your brick and mortar....

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LOOKING FOR A COMMUNITY OF SUPPORT, ACCOUNTABILITY, INSIGHT, AND ENCOURAGEMENT? 

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The Key Holder Coaching Group master-mind are now taking new applicants for our 4th cohort launching in march! 

 

Click below to fill out your application now!

KEY HOLDER COACHING APPLICATION

 

INTERESTED IN 1:1 CONSULTING AND COACHING?

If you are a cafe owner and want to work one on one with me to bring your shop to its next level and help bring you joy and freedom in the process then email 

[email protected]

of book a free call now: 

https://calendly.com/chrisdeferio/30min 

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