On average, when I look into a cafe's operational materials and systems, one of the main things that is either not developed well, developed but not updated, or just not there at all, are job descriptions.

For many coffee businesses, there is a default to describing their growth and thus operation as "organic" and as a result, while some progress is made, they can tend to find themselves hitting a wall where everyone feels a constant sense of uncertainty that impact the business.

Today we will be talking about the good and the bad ways we create and utilize job descriptions in the cafe and how you can approach the use of them to serve your staff and customers well.

As always, I hope you gain one or a few insight from this episodes that you put into practice to make a positive difference in the shop!

Related Episodes:

• 244 : Top 10 Ways to Lose Employees
• 373 : The Owner's Role: 5 Behaviors for Effectiveness
• 301 : Hiring and Training for Excellence

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