In-person meetings are the most natural way to communicate. But if that’s inconvenient, then virtual or video conferencing has a number of advantages over phone calls. People pay more attention when they can see the people they’re talking to.

Unfortunately, for all the benefits, online meetings are incredibly easy to mess up. Everyone thinks it's easy and they know what they’re doing, but they’ve never been trained to do it. Today's episode offers some critical steps you shouldn't overlook.