With so many urban mobility solutions on the market, how do you decide which one to use? René Braun doesn't want you to pick. With RYDES, he is offering city dwellers a loyalty scheme that combines all of the available solutions, so that millennials can move in any way that takes their fancy. In this episode he talks to Oliver Aust and Lena Carlson about using data to improve customer experience, the downfall of innovation hubs and communicating openly with your workforce, especially when you're having a bad day. Enjoy the episode!