Nancy Lublin, CEO of Crisis Text Line, a non-profit that provides free 24/7 support at your fingertips, is a successful serial social entrepreneur. Previously at Dress for Success and Do Something, her journey as a CEO has been one towards a more authentic and human style of leadership. This journey has informed how she see's her product and the companies she runs. In this candid conversation with Jerry Colonna, Nancy talks about what it means to be a social entrepreneur and being human centric in this world of chat bots, numbers, OKRs and KPIs. Links Crisis Text Line - http://www.crisistextline.org/ Nancy Lublin on Twitter - https://twitter.com/nancylublin