Charles Duhigg: Supercommunicators

Charles Duhigg is a Pulitzer Prize–winning investigative journalist and the author of The Power of Habit and Smarter Faster Better. A graduate of Harvard Business School and Yale College, he is a winner of the National Academies of Sciences, National Journalism, and George Polk awards.

He writes for The New Yorker and other publications, and is host emeritus of the Slate podcast How To! He's the author of Supercommunicators: How to Unlock the Secret Language of Connection*.

We all know that we can’t lead if we don’t connect. The best leaders not do this well, but they do it consistently with all kinds of people. In this conversation, Charles and I discuss what we can learn from the best communicators to get better ourselves.

Key Points

Neural entrainment is when we click with someone and can finish each other’s sentences (and even our biological responses align). Supercommunicators trigger this consistently across many kinds of relationships.

Supercommunicators aren’t always loudest or leading the conversation, but they ask more questions and adapt better in the moment.

Make emotional replies easier for others. Instead of, “Do you have any hobbies?” ask, “If you could learn anything, what would it be?”

Reciprocation of emotion is key for people to connect well. When another party is sharing something joyful, that’s an opportunity to share yourself.

When something is more contentious, loop for understanding by (1) asking a deeper question, (2) repeating back in your own words, and (3) asking if you got it right.

Resources Mentioned

Supercommunicators: How to Unlock the Secret Language of Connection* by Charles Duhigg

Interview Notes

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The Way to Get People Talking, with Andrew Warner (episode 560)

How to Help Others Be Seen and Heard, with Scott Shigeoka (episode 654)

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