According to Monika Schaller, “crisis doesn’t create character, it reveals it.” Monika is the executive vice president for corporate communications & responsibility at Deutsche Post DHL.

In our final episode of Speak Like a CEO, the summer series, Monika talks about her experience at DHL since she joined last year, and the crises she’s dealt with in her career thus far.

She shares why, after 20 years in the field, she believes that communication is really just about numbers, strategy and people. She also shares her secrets to great communication: hard work, active listening and building trust and relationships.