The ATM. Audio books. The telephone. Now part of our everyday lives, it took years before these innovations hit mainstream adoption. Hear from author Malcolm Gladwell on why this gap between innovation and adoption exists and the societal paradigm shifts needed for innovation to take off. Then take a peek into his new book, Talking To Strangers, which explains why what we think we see in others isn't always the truth. This replay of a live broadcast features audience Q&A.

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